Saha Towkir Alam
Customer Service
Siliguri
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Ground Service
Spicejet LTD
Bagdogra Airport
09.2018 - Current
- Collaborated with airline personnel to facilitate smooth operations between various departments including ticketing, ramp services, and maintenance teams.
- Ensured timely departures by assisting in aircraft turnarounds, including loading/unloading of luggage and catering supplies.
- Improved ground service efficiency by streamlining baggage handling procedures and coordinating with team members.
- Exercised strong attention to detail when performing visual inspections of aircraft exteriors, ensuring any potential damage was reported for further evaluation.
Education
DGR CAT -10 - Dangerous Goods
11.2023 - 11.2023
B.Com - Accounting
01.2012 - 11.2015
Trim Officer - Weight And Balance
11.2023 - 12.2023
Skills
Baggage handling
Passenger Assistance
Airport operations
Safety awareness
Load Planning
Ticketing and Reservations
Effective Communication
Adaptability and Flexibility
Teamwork and Collaboration
Decision-Making
Certification
Weight and balance (Load and Trim)
Timeline
Weight and balance (Load and Trim)
12-2023
Spicejet Star Academy - DGR CAT -10, Dangerous Goods
11.2023 - 11.2023
Spicejet Start Accdomy - Trim Officer, Weight And Balance
11.2023 - 12.2023
DGR CAT -10
11-2023
GO NOW
08-2022
Ground Service - Spicejet LTD
09.2018 - Current
Raiganj University College - B.Com, Accounting
01.2012 - 11.2015