MS office
Tushar Gunaji Sawant
Credit Control, Collection And Account Receivable
Pune
Summary
Innovative and goal-oriented Management professional committed to collection and cost effective. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through automation and market demands . .
Proactive and meticulous Regional credit control manager with over 11 years of experience in travel industry. Proficiencies in inventory control, collection, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sr. Regional Manager, Credit Control (ROM &South)
Thomas Cook India Ltd
Pune
08.2010 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to concern department and allocate the teammates.
- Improved operations through consistent hard work and dedication.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving travel related issues.
- Saved cost ( Interest ) by implementing cost-saving initiatives that addressed long-standing problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity with the help of automation.
- Handling PAN India GST team.
- Monitoring servals PAN India projects like Ageing , Outstanding , UAC , Cancellation tracker, Airline refunds, Hotel refunds,Help new account in implementation
- Managed team of 50 employees, overseeing hiring, training, and professional growth of employees.
- Directing the efforts towards the preparation of Internal MIS encompassing Daily Sales report, Daily Preferred Air Sales report, Weekly Client Outstanding report, Weekly Collection Statement for Top-20 Customer Group, Monthly Customer wise Credit Breach Report, Monthly Branch wise outstanding report ; Monthly Branch wise / Customer wise Sales report, Monthly Ranking of Customer Groups – Sales wise / Outstanding wise, Monthly Staff Travel MI, Monthly Branch wise / ALL India MIS reckon-er and Monthly Branch -Airline wise analysis.
- Maintaining, analyzing customer MIS and formulating budgets to attain the cost efficient operations. Providing the same to Top-5 Customers & summary MIS to other customers as per the requirement.
- Establishing yearly Top line & Bottom line budgets and reviewing, conducting variance analysis to compare budgets with actual.
- Managing the branch/ month wise distribution executing the reviews for monthly Sales- Revenue- Cost- Contribution Analysis along with monthly analysis of customer/ branch wise sales & distribution.
- Conducting the competitor’s analysis by studying preferred airline sales for determining PLB commission and monthly branch/ ticket wise analysis on the MOM YOY & YTD basis.
- Assessing the airline wise Market share & comparing the same with quarterly results.
- Determining the Credit limits for new customer group and reviewing the same on monthly basis.
- Coordinating with branches to collect the Billing Status, Credit Notes and record of Collection Punching.
- Attracted, retained and developed top talent to enhance team performance.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
Team Leader - Credit Card Collection
ADFC PVT LTD ( HDFC BANK LTD )
Pune
01.2007 - 07.2010
- Built strong relationships with customers through positive attitude and attentive response.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Established procedures for collection of past due amounts.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Generated and mailed updated statements monthly and processed demand letters.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Conducted investigations of customer accounts and payment histories.
- Created daily and weekly cash reports for collection con-call and monitor monthly target.
- Handled Pune spokes BKT 3 ( above 90days ) and supervision of Pune spokes & Nagpur BKT 1 & 2 portfolio ( 30 dpd & 60 dpd ).
- Coordinate with Branch Manager ,Tele callers ,Customers and Agency person, Handled dispute customers and maintain DSR for monitor collection.
- Handled 5 tele callers & 22 Field executives team.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Worked with legal resources and recovery teams to manage default issues, skips cases,difficult cases, mark lien...etc.
Education
Bachelor of Science - Mathematics, Physics And Computer Maintenance
Kamala Nehru Colleage
Nagpur 07.2001 - 04.2004
Skills
Quality control procedures
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Awards
- Top Regional Collection Manager for year 2021 , 2019, 2011.
- Employee of the Month, July 2014,2017: Corporate travel credit control for consistently meeting deadlines, targets and bringing a yearlong project to its completion
- MD award for the year of 2014 ( Roll of Honor ).
- Continue 3 year Pune Region got No. 1 position in pan India ( 2008,2009,2010).
- Pune spokes Bkt 2 center 5th times pan India second position & 2 times no.1 position.
Software
Interests
Yoga
Cricket
Swimming
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Regional Manager, Credit Control (ROM &South)
Thomas Cook India Ltd
08.2010 - Current
Team Leader - Credit Card Collection
ADFC PVT LTD ( HDFC BANK LTD )
01.2007 - 07.2010
Bachelor of Science - Mathematics, Physics And Computer Maintenance
Kamala Nehru Colleage
07.2001 - 04.2004
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