Paras Singh

· Working as a 1st Level Operations Professional in Service Monitoring team for Nokia 2G/4G domain under project - MBNL UK (RAN Project).

· Providing 24x7 support in alarm monitoring and troubleshooting and taking immediate actions on incidents raised for various issues over sites and proper updating them and progressing further to the concerned team.

· Responsible for the coordination, support, management and execution of reactive maintenance activities.

· Ensuring that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

· 1st level troubleshooting for restoring all the down sites with the help of various tools like OSS, NetAct.

· Auditing incidents and resolving them within SLA in maintaining the KPIs and providing valuation to the customer as per their expectations.

· Worked as a 1st level operations professional as a NOC engineer in Alarm Monitoring team, specialized in CMTS domain under the project – Vodafone Germany (Fixed Line).

· Providing 24x7 support in alarm monitoring and troubleshooting and taking immediate actions on incidents raised for various issues over sites and proper updating them and progressing further to the concerned team.
· Responsible for the coordination, support, management and execution of reactive maintenance activities.
· Ensuring that services provided to customers are continuously available and
performing to Service Level Agreement (SLA) performance levels.
· Auditing incidents and resolving them within SLA in maintaining the KPIS and providing valuation to the customer as per their expectations.