Catherine Sebastian
Bangalore
Summary
Experienced professional with 18 years in financial services and investment banking, specializing in Prime Brokerage settlements for APAC markets. Proven ability to enhance management skills and adapt to challenging environments. Committed to taking on additional responsibilities to drive career advancement and organizational success.
Overview
20
20
years of professional experience
Work History
Manager
BNP Paribas
04.2021 - 08.2024
- Led PB transition, completing pilot batch and full client integration from Deutsche Bank to BNP Paribas.
- Contributed to PB process stabilization through SME support.
- Collaborated with stakeholders to define processes for diverse application requirements.
- Specialized in foreign exchange processes and cash reconciliation.
- Managed a team focusing on foreign exchange, cash reconciliation, and stock lending.
- Developed team improvement plans and conducted regular training sessions.
- Facilitated feedback sessions to address challenges and set delivery expectations.
Associate
DB Operations International
04.2007 - 03.2021
- Transitioned PB process from Manila, enhancing operational efficiency.
- Managed settlement queries and escalations to ensure timely resolutions.
- Processed FX requests, overseeing both input and approval stages.
- Collaborated with CSR, MO, and agents to strengthen stakeholder relationships.
- Served as SME for PB process, training team members on new scenarios.
- Coordinated with SL desks and Collateral team to mitigate BUY-IN risks.
- Conducted daily governance meetings to prioritize task completion and prevent interest claims.
- Generated daily, weekly, and monthly reports on pending fails and breaks for management.
Customer Support Representative
Mphasis
04.2004 - 02.2007
- Identified and resolved customer issues at first contact during two years and nine months with Mphasis.
- Coordinated various floor activities to enhance team collaboration.
- Maintained high standards of quality and service, as evidenced by numerous customer appreciation instances.
- Managed workflow to meet service level agreements consistently.
- Monitored team calls to ensure adherence to quality standards.
- Provided constructive feedback to juniors and trainees, fostering respect and confidence.
- Assisted managers in handling escalations through thorough process understanding.
Education
B. com -
Mount Carmel College
Bangalore01.2004
Pre-University -
Mount Carmel College
Bangalore01.2001
SSLC -
Gulabi Girls High School
Jayamahal01.1999
Skills
- Foreign exchange processes
- Cash reconciliation
- Stakeholder collaboration
- Team management
- Process improvement
- Risk management
- Problem solving
- Customer relationship management
Languages
- English
- Malayalam
- Tamil
- Kannada
- Hindi
Personal Information
- Passport Number: Available
- Husband's Name: Leo Paul
Timeline
Manager
BNP Paribas
04.2021 - 08.2024
Associate
DB Operations International
04.2007 - 03.2021
Customer Support Representative
Mphasis
04.2004 - 02.2007
B. com -
Mount Carmel College
Pre-University -
Mount Carmel College
SSLC -
Gulabi Girls High School