Dolly Peter Royal

Work History

Affluents Relationship Manager

Axis Bank

04.2022 - Current

Close contact with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings
Generate new sales leads for customers through referrals from existing clients, NRI brokers, stock brokers, expats of shipping companies, Overseas branches, etc
Increasing customer engagement through cross - selling Investment Products like Life Insurance, General Insurance, Gold Coins, etc
And other non Investment Products like Forex, Remittances, Loans, etc
To new and existing customers.
Delivered comprehensive reports detailing account activity and progress towards established financial goals, increasing transparency and trust with clients.
Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.

NRI Relationship Manager

IDFC Bank

04.2021 - 03.2022

Primarily responsible for providing financial solutions to meet the requirements of the NRI customers and ensure value added customer service
Responsible for increasing liabilities size of relationship via balances in accounts of existing NRI customers and enhancing customer profitability by capturing larger share of Wallet
Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India
To be in close contact with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings
Generate new sales leads for NRI customers through referrals from existing clients, NRI brokers, stock brokers, expats of shipping companies
Increase customer engagement through cross - selling investment Products like Life Insurance, General Insurance, Mutual Fund, etc
And other non-investment products like Forex, Remittances, Loans and many more
Give training about NR product to Branch in Central and Western region.
Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.

Retail Banking

Standard Chartered Bank

07.2018 - 04.2021

To achieve the set targets for portfolio growth and new sales revenue, CVP Enhancement, Net Qualified Premium Client growth
Support Channel Head on developing and implementing action plans to achieve business objectives
Deliver New sales revenue as per budget
Balance build up as per budget file
Complaint management
Ensure all processes are followed as per Policies and procedures laid down and ensure that there are no operating losses/ Frauds.
Enhanced branch efficiency by identifying process improvements and implementing best practices in retail banking operations.

Branch Banking

HDFC Bank

03.2016 - 07.2018

Handled walk in customer queries and facilitated direct banking options
Cross sell of Third Party Products & Asset Products to the customer also generate lead for PMS
Grouped individual customers and maintained customer to group (CTG) ration on the portfolio
Generated optimal levels of income for Product Group Holding (IPGH)
Administered Lobby Management & Branch Operations
Recorded complaints as per the specified process & resolved all complaints received within the stipulated TAT
Carried out operational activities pertaining to account opening, FDs and TDS, NRI Accounts, FX, Clearing, Stop Payments, Account Closures and Online trading of securities accounts
Ensured compliance of KYC, identified customer, communicated product eligibility & ensured achievement of higher cross-sell conversion through calling
Achieved sales, identified opportunities of cross-selling of all products and ensured meeting of daily productivity.
Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
Strengthened client relationships, offering tailored financial advice to meet individual needs.

NRI Relationship Manager

Yes Bank

10.2013 - 03.2016

To process and scrutinize the inward and outward remittance from NRI client sent via YES Bank’s online remittance platform ‘YES Remit’ and ensuring all commission and charges are properly accounted for
Adhering to KYC and AML policy of bank by investigating each transaction to ensure they are timely handled and resolved over mail or telephonic communication in case of discrepancy
Co-coordinating with clearing house for discrepancies related to outward and inward clearing with beholding the Nostro and Vostro account for our corresponding bank in Australia, Singapore, United Kingdom, Europe, UAE etc
Evaluating available market opportunities, competition tracking to help in taking business decision and developing new products in line with the overall product strategy
Preparing MIS to study trends and report for favorable /unfavorable changes in regards to remittance
Pertaining to needs of NRI clients cross sell NRI financial products like NRE, NRO, FCNR, PIS account, Premium rupee plan etc.
Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.

Relationship Manager

ADFC Bank Ltd

06.2012 - 10.2013

Provide Splendid customer services to customers in friendly and courteous manner at all times
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
Inform and suggest new banking products to customers ( PL, AL, HL, LAP, LAG)
Provide information to customers on their account status and account balances
Open new bank accounts according to laid down rules and guidelines.
Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.

Summary

Overview

Work History

Affluents Relationship Manager

NRI Relationship Manager

Retail Banking

Branch Banking

NRI Relationship Manager

Relationship Manager

Education

MBA - Finance -

MA -

TYBA - undefined

HSC - undefined

SSC - undefined

Skills

Certification

Personal Information

Awards

Disclaimer

Timeline

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