Dolly Peter Royal
Affluents Relationship Manager
Mumbai
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 10 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
12
12
years of professional experience
5
5
Certificates
3
3
Languages
Work History
Affluents Relationship Manager
Axis Bank
04.2022 - Current
- Close contact with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings
- Generate new sales leads for customers through referrals from existing clients, NRI brokers, stock brokers, expats of shipping companies, Overseas branches, etc
- Increasing customer engagement through cross - selling Investment Products like Life Insurance, General Insurance, Gold Coins, etc
- And other non Investment Products like Forex, Remittances, Loans, etc
- To new and existing customers.
- Delivered comprehensive reports detailing account activity and progress towards established financial goals, increasing transparency and trust with clients.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
NRI Relationship Manager
IDFC Bank
04.2021 - 03.2022
- Primarily responsible for providing financial solutions to meet the requirements of the NRI customers and ensure value added customer service
- Responsible for increasing liabilities size of relationship via balances in accounts of existing NRI customers and enhancing customer profitability by capturing larger share of Wallet
- Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India
- To be in close contact with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings
- Generate new sales leads for NRI customers through referrals from existing clients, NRI brokers, stock brokers, expats of shipping companies
- Increase customer engagement through cross - selling investment Products like Life Insurance, General Insurance, Mutual Fund, etc
- And other non-investment products like Forex, Remittances, Loans and many more
- Give training about NR product to Branch in Central and Western region.
- Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
Retail Banking
Standard Chartered Bank
07.2018 - 04.2021
- To achieve the set targets for portfolio growth and new sales revenue, CVP Enhancement, Net Qualified Premium Client growth
- Support Channel Head on developing and implementing action plans to achieve business objectives
- Deliver New sales revenue as per budget
- Balance build up as per budget file
- Complaint management
- Ensure all processes are followed as per Policies and procedures laid down and ensure that there are no operating losses/ Frauds.
- Enhanced branch efficiency by identifying process improvements and implementing best practices in retail banking operations.
Branch Banking
HDFC Bank
03.2016 - 07.2018
- Handled walk in customer queries and facilitated direct banking options
- Cross sell of Third Party Products & Asset Products to the customer also generate lead for PMS
- Grouped individual customers and maintained customer to group (CTG) ration on the portfolio
- Generated optimal levels of income for Product Group Holding (IPGH)
- Administered Lobby Management & Branch Operations
- Recorded complaints as per the specified process & resolved all complaints received within the stipulated TAT
- Carried out operational activities pertaining to account opening, FDs and TDS, NRI Accounts, FX, Clearing, Stop Payments, Account Closures and Online trading of securities accounts
- Ensured compliance of KYC, identified customer, communicated product eligibility & ensured achievement of higher cross-sell conversion through calling
- Achieved sales, identified opportunities of cross-selling of all products and ensured meeting of daily productivity.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
NRI Relationship Manager
Yes Bank
10.2013 - 03.2016
- To process and scrutinize the inward and outward remittance from NRI client sent via YES Bank’s online remittance platform ‘YES Remit’ and ensuring all commission and charges are properly accounted for
- Adhering to KYC and AML policy of bank by investigating each transaction to ensure they are timely handled and resolved over mail or telephonic communication in case of discrepancy
- Co-coordinating with clearing house for discrepancies related to outward and inward clearing with beholding the Nostro and Vostro account for our corresponding bank in Australia, Singapore, United Kingdom, Europe, UAE etc
- Evaluating available market opportunities, competition tracking to help in taking business decision and developing new products in line with the overall product strategy
- Preparing MIS to study trends and report for favorable /unfavorable changes in regards to remittance
- Pertaining to needs of NRI clients cross sell NRI financial products like NRE, NRO, FCNR, PIS account, Premium rupee plan etc.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Relationship Manager
ADFC Bank Ltd
06.2012 - 10.2013
- Provide Splendid customer services to customers in friendly and courteous manner at all times
- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Inform and suggest new banking products to customers ( PL, AL, HL, LAP, LAG)
- Provide information to customers on their account status and account balances
- Open new bank accounts according to laid down rules and guidelines.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Education
MBA - Finance -
MA -
TYBA - undefined
HSC - undefined
SSC - undefined
Skills
Financial planning processes
Client Engagement
Customer Relationships
Investment and Wealth Planning
Certification
NISM Series V-A: Mutual Fund Distributors Certification Examination
Personal Information
- Date of Birth: 09/16/90
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Catholic
Awards
- STAR PERFORMAER AWARD @ YES Bank Ltd in April 2014
- Best Performance appreciation mail in regards to Remittance and Cross selling of NRI Accounts for 4th quarter 2013-2014 @ YES Bank Ltd
- SIP Contest Qualified for FY 16-17 in the month of June @ HDFC Bank Ltd
- Got recognition from Standard Chartered Bank for LI contest and NSR achievement
Disclaimer
I hereby declare that the above information is correct in the best of my knowledge.
Timeline
Affluents Relationship Manager - Axis Bank
04.2022 - Current
NRI Relationship Manager - IDFC Bank
04.2021 - 03.2022
Retail Banking - Standard Chartered Bank
07.2018 - 04.2021
Branch Banking - HDFC Bank
03.2016 - 07.2018
NRI Relationship Manager - Yes Bank
10.2013 - 03.2016
Relationship Manager - ADFC Bank Ltd
06.2012 - 10.2013
Thakur College Mumbai - MBA - Finance,
Mumbai University - MA,
Mumbai University - TYBA,
Vallia College of Commerce - HSC,
St. Catherine’s High School - SSC,