Expertise in Relationship Management, Business Analysis and Team Management.
Rich domain experience in Travel & Hospitality, Banking, Finance and Insurance.
Involved in requirement elicitation, requirement analysis, solution designing, documentation, requirement walkthrough, end user training and product demonstration.
Expertise of working in Agile as well as Waterfall development methodology with Product owner, delivery managers & Project Managers.
Coordinating with end user for effective UAT.
Strong Communication and Interpersonal skills.
Flexible and analytical.
Adaptable in learning new concepts quickly, working well under pressure.
Communicating ideas clearly and effectively.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
Senior Business Analyst
Zimetrics Technologies Pvt Ltd
Pune
05.2022 - Current
Elicit, analyze, specify, and validate business needs of stakeholders, be they customers or end-users.
Collaborates with project sponsors to determine project scope and vision.
Identify project stakeholders and establishes customer classes, as well as their characteristics.
Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Identify and establish scope and parameters of requirements analysis on project-by-project basis to define project impact, outcome criteria, and metrics.
Research, review, and analyze effectiveness and efficiency of existing requirement-gathering processes and develop strategies for enhancing or further leveraging these processes.
Develop and utilize standard templates to write requirements specifications accurately and concisely.
Translate conceptual customer requirements into functional requirements in clear manner that is comprehensible to developers/project team.
Create process models, specifications, diagrams, and charts to provide direction to developers and/or project team.
Manages and tracks status of requirements throughout project lifecycle; enforce and re-define as necessary.
Communicate changes, enhancements, and modifications of business requirements verbally or through written documentation to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
Business Analyst (Relationship Manager)
Oyo Hotels And Homes
Pune
05.2019 - 05.2022
Drive analytic basis insights to identify performance of Oyo 360 network.
Understand requirements of stakeholders and provide solutions with the help of Products Team.
Improved Oyo 360 platform by adding various features on website.
Maintain good relations with all the stakeholders
Support financial planning, budgeting & forecasting processes
Work Allocation, Project Reports and Client Interactions
Senior Process Executive- Insurance Underwriter
EXL Services Pvt Ltd
Pune
11.2017 - 04.2019
Underwriting commercial risk for UK based client.
UK and US Commercial Insurance Underwriting and managing team.
Played important role of understanding and implementing clients requirement.
Only point of contact between offshore and onshore client.
Fortnight calls with onshore to make understand constant change in the process and circulate in team. Prepared SOPs, monthly production data for migrated process.
Critical analysis of entire life cycle of existing policies to verify if all necessary terms, condition, rates etc have been applied appropriately.
Increased team efficiency by understanding problems.
Work allocation to team members.
Associate - Credit Underwriter
TATA Consultancy Services
Pune
07.2014 - 07.2015
Responsible for underwriting commercial loans
Undertook analysis, evaluation, and underwriting of proposed credit facilities for customers