RUJUL MUNE

Key Responsibilities:

• Spearheaded multiple products across Tenerity, focusing on scalable data infrastructure, API integrations, and partner and member engagement platforms.
• Owned the roadmap for multiple projects related to processor integration, third-party integration, and multiple revenue-impacting projects, which led to an incremental drive in revenue.
• Defined and delivered platform capabilities (data pipelines, offer APIs, ad-serving infrastructure, and tracking systems), ensuring alignment with security, compliance, and cost optimization standards.
• Collaborated with Engineering, Data Science, QA, and Product teams to define and prioritize backlog items, create PRDs, and track execution across multiple agile sprints.
• Led integration with third-party systems like Shift4, Worldline Connect, Ethoca, and Apple/Google Pay to enable seamless billing, refund, and payment tokenization processes.
• Drove platform performance optimization, improving latency and uptime, while maintaining data governance.
• Established KPI dashboards using Quick sight for platform metrics (conversion rate, uptime %, transaction range, and campaign impressions).

Key Achievements:

• Delivered Shift4 API integration, enabling real-time payment processing and refunds, replacing legacy batch systems.
• Drove data ingestion and orchestration enhancements, resulting in a 20% faster analytics pipeline execution.
• Partnered with Engineering to define service SLAs and observability metrics, improving platform reliability and incident response.
• Collaborated on the Dynamic Bonus Engine—a scalable, rules-based reward system aligning offer personalization with partner purchase behavior.
• Drove the Carousel Flow, converting static confirmation pages into dynamic, personalized offer experiences with real-time recommendation engines, impression tracking, and frequency capping to optimize monetization.

• Acted as the primary interface with clients for requirement gathering and feedback, coordinating with the Development Team for changes to be made.
• Created documents across the product life cycle, including product strategy, roadmap, business requirements, use cases, functional specifications, and product requirement document (PRD).
• Managed the product roadmap, including planning, execution, and collaboration with software development, implementation managers, and the Product Team.
• Defined product requirements through release cycles, ensuring that these are translated into user stories, acceptance criteria, and BDD scenarios.
• Drove the development and launch of medical health devices, AR/VR technology, ad tech, and end-user applications, resulting in an increase in customer engagement and revenue.

• Implemented a customer-centric approach to product development, resulting in a reduction in customer complaints and improved customer retention.
• Introduced and maintained comprehensive products like Oyo 360, Property Insight, and CIB, along with their roadmaps.

• Developed and implemented risk assessment frameworks to streamline operations and enhance compliance with regulatory standards.
• Led cross-functional teams in executing risk management strategies, resulting in improved operational efficiency and reduced errors.

• Collaborated with cross-functional teams to enhance underwriting processes, resulting in improved turnaround times and client satisfaction.