NEETU SRIVASTAVA
Summary
PROFESSIONAL SUMMARY ITIL Foundation Qualified Functional Consultant with 12+ years of experience supporting different ERP systems in offering unique solutions to retain existing client relationships as well as generating ideas for working with future clients. Acted as a liaison between business and technical teams with excellent communication skills with proven ability to manage multiple projects while meeting challenging deadlines. Quick understanding of Business and Technical domain requirements. Excellent Analytical and Problem Solving Skills. Excellent documentation, report generation and presentation skills. Excellent coordination and communication skills. (Multiple teams and multiple clients) Good experience of coordination with big Onshore-Offshore Teams. Project Planning and development Capacity planning and estimation KPI metrics reporting. Ability to work as independently as well as a team player. Ability to lead and harness the knowledge base among the team members.
Overview
19
19
years of professional experience
1
1
Certification
Work History
FUNCTIONAL CONSULTANT
Tata Consultancy Services
Bangalore
06.2019 - Current
- Understood and studied the current business processes/requirements and future business flow in order to provide an integrated information system solution to meet the business needs of the company
- Involved in all phases of the implementation process, including initial design, build, training, and post implementation support
- Used GAP Analysis to link business processes to ERP software for the optimization of productivity
- Assisted client company in the development of Standard Operating Procedures to improve profitability and efficiency
- Provided training and conducted practice and Business Requirements definition sessions
- Supported the production environments and users on a daily basis by resolving user issues
- Analysed user needs, conferred with users to improve procedures and identified and solved problems
- Led project teams of 12+ resources through design, construction and launch process
- Developed and initiated projects, managed costs and monitored performance
- Capacity planning and work assignment to the team
- Identified and resolved defects by developing test strategies, testing tools and test scripts
- Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
- Drafted reports on company financial metrics to assess successes and account for deficiencies
- Developed diagrams to describe and lay out logical operational steps.
DATA ANALYST
Tata Consultancy Services
Bangalore
07.2009 - 03.2012
- Analyze Client Business based on internally maintained Client databases and extract data in an effort to uncover new opportunities for client’s sales & marketing programs
- Provide comparison between Client Business and their competitors by monitoring and analyzing Clients trends
- Provide consultation and strategic recommendation for business improvement of the clients specific research questions
- Ensure client servicing requirements are meeting or exceeding the client’s expectations while building a strong client relationship
- Build and maintain ongoing business partner relationships with client contacts
- Solid time management skills, with a strong ability to multi-task
- Managing New Business competitive research data, assets and decks for competitive presentations
- Conducting quantitative/qualitative analyses trends to enhance upgrade/deepen retention strategies
- Allocation of projects as per the availability and knowledge bank
- Introducing Quality check methods for the process development
- Meeting defined SLA and creating Dashboard on monthly basis
- Experience of working on performing study and analysis on Consumer behavior, Price analysis,
- Business Reporting Insights and Knowledge of Market Mix Modelling
- Experience on working on Tools like- MS Excel and SPSS including some client specific Analysis tools
- Having experience in working on Import and Export, merging, sorting, etc
- And various data steps and procedure steps for performing data analysis
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand
- Prepared reports of findings by illustrating data graphically and translating complex findings into written text
- Collected [Type] data using various research methods to broaden results and optimize marketing strategies.
SOFTWARE ENGINEER
Acme Digitek Solutions Pvt. Ltd
Lucknow
05.2006 - 06.2007
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
- Collaborated with clients to define solution requirements
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
- ACCOMPLISHMENTS
- Received appreciation from the clients, immediate manager and delivery manager for excellent performance on critical projects during my current and previous projects
- Supervised team of 12+ staff members
- Delivered all client deliverables within SLA
- Selected as SME in my current domain and was part of training the newly joined associates and helping the team
- Was awarded Star of the Month multiple times for the consistent performance
- Was awarded on Spot Award for helping & teaching, parallel with work, for 3 months, to the newly joined associates in my team
- Received Appreciation for handling the team and project in absence of the Delivery Manager
- RCA Certified for doing a project on maintaining CSAT scores of the team
- Active participant of fun activities & other events in the organization
- Improved customer satisfaction ratings by 30% by closing 50% of the backlog issues in a year
- Prepared a confluence page with design document for an old existing application
Education
Masters of Business Administration - Marketing & Finance
ICFAI Business School
Bachelors of Technology - Computer Science
BBDNITM
Skills
My SQLundefined
Certification
Certified Scrum Master (CSM)
Timeline
FUNCTIONAL CONSULTANT
Tata Consultancy Services
06.2019 - Current
DATA ANALYST
Tata Consultancy Services
07.2009 - 03.2012
SOFTWARE ENGINEER
Acme Digitek Solutions Pvt. Ltd
05.2006 - 06.2007
Masters of Business Administration - Marketing & Finance
ICFAI Business School
Bachelors of Technology - Computer Science
BBDNITM
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