Ta'Briana Horde
Anderson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Medical Collections Specialist
United Healthcare Services
03.2021 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Processed inbound billing calls and answered questions from patients and third-party carriers.
- Investigated insurance claims denials and appeals.
Customer Service Representative
Lowe's
03.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
Daycare Assistant Teacher
Giggles and Wiggles Daycare
02.2011 - 03.2020
- Maintained effective schedule balance between rest periods, active play and instruction.
- Kept notes of behavior issues, food served and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Certified Nursing Assistant
Brightstar Healthcare
06.2012 - 08.2015
- Documented patient information and care activities in electronic health record.
- Completed data entry tasks with accuracy and efficiency.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Bachelor of Science - Criminology
Indiana State University
Terre Haute05.2016
Skills
- Active Listening
- Customer Service Skills\
- Strong Communication skills
- Problem solving and analytical skills\
- Insurance verification
- HIPPA Compliance
Timeline
Medical Collections Specialist
United Healthcare Services
03.2021 - Current
Customer Service Representative
Lowe's
03.2020 - 03.2021
Certified Nursing Assistant
Brightstar Healthcare
06.2012 - 08.2015
Daycare Assistant Teacher
Giggles and Wiggles Daycare
02.2011 - 03.2020
Bachelor of Science - Criminology
Indiana State University
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