Payyavula Srikanth

Dynamic Salesforce professional with extensive experience at Google, excelling in Salesforce Administration and reports/dashboards. Proven ability to enhance processes through innovative solutions, leveraging skills in CPQ and Lightning Reports. Strong analytical mindset coupled with effective communication skills, driving successful project outcomes and user satisfaction.

• Salesforce Administration & Configuration: Expert in Profiles, Permission Sets, Roles, Users, Page Layouts, Approval Processes, Workflows, Validation Rules, Sharing & Security Rules, Flows, Process Builders, Reports, and Dashboards.
• Salesforce CPQ Support: Proficient in troubleshooting and resolving complex CPQ issues.
• Application Deployment & Migration: Extensive experience with Ant Tool, Flosum Tool, Opsera Tool, COPADO, Change Sets, and Eclipse.
• Requirement Gathering & Solution Design: Skilled in identifying business requirements and translating them into effective technical solutions.
• Cross-Functional Collaboration: Proven ability to work effectively with Sales, Marketing, and other teams.
• Client Relationship Management: Strong experience in onsite client interactions and managing high-pressure situations.
• Customization & Development: Expertise in designing custom objects, fields, Record Types, and Tabs, along with debugging and issue resolution.
• Ticketing Systems: Proficient in using SNOW ticketing systems for incident management.
• Google Tools: Experienced in utilizing Google tools like GUTS and Buganizer, and familiarity with other Google platforms.

• Salesforce Certified Administrator
• Lean Six Sigma Green Belt Certified

Project 1: Lyric - Honeywell Thermostat Community Forum (Salesforce Developer/Consultant), Honeywell.

• Developed and maintained a public-facing community forum on the Force.com platform for Honeywell's Lyric thermostat, facilitating user interaction and knowledge sharing.
• Utilized Agile methodologies (JIRA-based) to manage and deliver project tasks within sprint cycles, consistently meeting story point commitments and providing regular client demos to the Product Owner.
• Implemented key Salesforce functionalities, including Lightning Flows, Process Builder, Workflows, Validation Rules, Record Types, and Page Layouts, to enhance the forum's user experience and functionality.
• Designed and generated insightful Lightning Reports and Dashboards, providing valuable data analysis for user engagement and forum performance.
• Performed critical data migration tasks using Data Loader, ensuring accurate and efficient data transfer.
• Contributed to the creation of a comprehensive knowledge repository for Lyric users, addressing configuration, help, and FAQ needs.

Project 2: Credit Memo - Senior Salesforce Support & Enhancement,Honeywell.

• Led global Salesforce incident management for all Strategic Business Groups (SBGs) using Service NOW and Case Management, proactively addressing issues and ensuring timely resolution.
• Developed and implemented critical Salesforce configurations, including Domains, Workflow Rules, Validation Rules, Process Builder, Flows, Sites, and Communities, enhancing system functionality.
• Provided rapid hotfixes for Lightning components, effectively debugging and resolving complex issues.
• Conducted thorough impact analysis and validation for critical Salesforce updates, minimizing system disruptions.
• Managed data integrity through bulk data operations using Data Loader and Salesforce Inspector.
• Enhanced global accessibility by developing and translating Salesforce Communities with Custom Labels and Translation Workbench.
• Improved data quality by implementing batch processes to remove inconsistencies from published articles.

Project 3: Intelligent Case Management - Salesforce Release Management & Implementation,Honeywell.

• Led Salesforce release management activities, overseeing the deployment of complex configurations and ensuring seamless transitions.
• Designed and implemented critical Salesforce configurations, including Approval Processes, Workflow Rules, and Email Templates, optimizing case management workflows.
• Managed comprehensive data migration efforts using Data Loader and Salesforce Inspector across multiple objects, ensuring data integrity and accuracy.
• Executed complex org merge activities, including meticulous component tracking and metadata finalization, to streamline deployment processes.
• Performed successful component deployments through Salesforce, adhering to strict release management protocols.
• Conducted rigorous unit testing and component validation, ensuring the quality and stability of deployed functionalities.
• Performed detailed functional testing to identify and address deployment gaps, minimizing post-deployment issues.
• Utilized diverse deployment tools, including Change Sets, Flosum Tool, and Ant Tool, demonstrating proficiency in various release management strategies.

Project 4: Honeywell Automatic and Control Systems - Salesforce Team Leadership & Administration,Honeywell.

• Led project support initiatives as the Salesforce Team Lead, ensuring efficient and effective resolution of technical challenges.
• Developed comprehensive user stories, conducted detailed design reviews, and performed thorough analysis to support implementation efforts.
• Executed extensive Salesforce configuration and setup activities, including Email/Template Configuration, Approval Processes, Workflow Rules, Process Builder, Flows, and Community Setup, to optimize system functionality.
• Created and maintained detailed documentation, including design specifications, deployment trackers, test cases, and release notes, ensuring clear communication and knowledge transfer.
• Conducted rigorous unit testing and internal code reviews, ensuring high-quality deployments and minimizing errors.
• Provided regular and detailed weekly status reports to stakeholders, maintaining transparency and facilitating effective project communication.

Project 5: Gemini - Salesforce Administration, Release Management, and Integration,Mandiant.

• Managed comprehensive Salesforce administration tasks, ensuring optimal system performance and user satisfaction.
• Oversaw sandbox management, including refreshes and creation of new development sandboxes, facilitating efficient development cycles.
• Executed pre- and post-deployment activities, ensuring smooth and successful releases.
• Managed pre- and post-refresh activities, minimizing disruptions and ensuring data integrity.
• Performed extensive Salesforce configuration and setup, including Email/Template Configuration, Approval Processes, Workflow Rules, Process Builder, Flows, and Community Setup.
• Implemented and managed deployments using COPADO, demonstrating proficiency in advanced release management tools.
• Provided configuration and support for Salesforce CPQ, addressing basic setup and troubleshooting needs.
• Managed DocuSign user creation and access, ensuring seamless integration and user functionality.
• Executed bulk data updates and inserts using Salesforce Inspector, Data Loader, and Workbench, fulfilling user data requirements.
• Collaborated with the Oracle integration team to provide timely and effective support for Salesforce-related issues.

Project 6: Merger and Acquisition - Salesforce Analysis, Support, and Integration,Google.

• Managed project support tickets across multiple ticketing platforms, ensuring timely and effective resolution of user issues.
• Developed detailed user stories, conducted comprehensive design reviews, and performed thorough analysis to support implementation efforts during the merger and acquisition process.
• Executed extensive Salesforce configuration and setup activities, including Email/Template Configuration, Approval Processes, Workflow Rules, Process Builder, Flows, and Community Setup, to align systems post-merger.
• Created and maintained detailed documentation, including design specifications, deployment trackers, test cases, and release notes, facilitating clear communication and knowledge transfer.
• Conducted rigorous unit testing and internal code reviews, ensuring high-quality deployments and minimizing errors during the integration phase.
• Provided regular and detailed weekly status reports to stakeholders, maintaining transparency and facilitating effective project communication.
• Performed bulk data updates and inserts using Salesforce Inspector, Data Loader, and Workbench, ensuring data accuracy and consistency during the data migration process.
• Created CLM template and deployment to higher orgs.
• I actively collaborated with users to map data fields, ensuring seamless integration with the new system.
• Participated in daily scrum calls to discuss and refine project planning.
• I performed thorough testing on the deployed data to ensure accuracy.
• I participated in the project review meetings to discuss progress and address potential issues.