Abhijeet Pandit
Bachelor's Degree In Computer Science
Pune
Summary
Intend to work in an organization having a challenging and creative environment, giving me an opportunity to sharpen my skills and enhance knowledge while contributing actively to the growth of the organization; I would like to symbiotically grow with the organization and be a valuable asset for the company.
STRENGTHS: Can learn any new technology very faster. Hardworking . Quick Learner . Dedicated work within given time.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Repair Specialist
Randstad India pvt ltd, Mobitech Creations Pvt
Pune
05.2018 - Current
- Improving customer service experience, by guiding th ESC staffs technically and improve their technical knowledge to achieve the high-quality standards of repair
- Experience Working on ticketing tool like Mentis.
- Support user (Voice, Email & Chat).
- Validate logs & create proceed data to create Jira for software issues.
- Coaching the engineers to improve the engineer’s performance and to provide one-time solution to customers
- Responsibilities –
- Single point of contact and mush handle all technical escalations of service centre
- Doing Quality check of repaired devices by engineers & improving them to achieve the high-quality standards of repair
- To coach & support Service engineers & Esc team technically
- Monitor & improve Service Engineer performance
- Perform Technical Service Analytics of center’s Technical KPI’s and take corrective & preventive actions & publish Reports weekly
- Arrange weekly short training, take assessments for staffs like engineer, CCO, FA and maintain records and coach them for improvement
- Maintaining a positive , empathetic , and professional attitude towards customers always.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Computer Science (BCS) -
Shivaji University
H.S.C - undefined
Kolhapur Board from Shikshan Maharshi Bapuji Salunkhe College
S.S.C - undefined
Yashwant High School
Skills
Time Management
Problem Solving
Creativity
Team Work
LeaderShip
Timeline
Senior Repair Specialist
Randstad India pvt ltd, Mobitech Creations Pvt
05.2018 - Current
Bachelor of Computer Science (BCS) -
Shivaji University
H.S.C - undefined
Kolhapur Board from Shikshan Maharshi Bapuji Salunkhe College
S.S.C - undefined
Yashwant High School