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Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Delivered exceptional guest service by greeting guests, managing check-ins/check-outs, and resolving concerns in a fast-paced hotel environment.

  Operated Stay PMS and Single Pane of Glass (SPG) to manage reservations, guest accounts, billing, room assignments, and digital service requests.
  Verified guest identification, issued and sanitized keycards, processed payments, room charges, concessions, and created guest vouchers.
  Recognized Marriott Bonvoy Elite/VIP members and provided eligible benefits, including verified complimentary breakfast vouchers and VIP welcome amenities.
  Coordinated with housekeeping to manage room status, early arrivals, late departures, and special guest requests to maximize operational efficiency.
  Managed group reservations, answered multi-line phone systems, fulfilled front desk requests, and maintained accurate guest records.
  Resolved guest service issues using sound judgment while maintaining Marriott hospitality standards and high guest satisfaction.
  Prepared daily operational reports, end-of-day packets, and maintained organized financial and administrative documentation.
  Performed Night Audit by reconciling daily transactions, balancing guest accounts, generating audit reports, and reporting operational discrepancies.
  Maintained hotel security by securing entrances, monitoring overnight activity, ensuring safety procedures were followed, and remaining alert for signs of human trafficking.
  Prepared VIP gift bags, restocked front desk supplies, maintained the Starbucks beverage station, and completed nightly facility closing procedures.



Dynamic and multilingual professional with interest in retail and hospitality. Excelled in customer service and problem-solving. Proficient in Microsoft Office, has basic knowledge of Mandarin and fluent in English, Russian, and Ukrainian, demonstrating strong teamwork and collaboration skills. Also is ready to learn new skills.

Dynamic hotel receptionist with proven expertise at Hotel Prime, excelling in guest relations and revenue management. Leveraged strong multitasking abilities to enhance customer satisfaction and retention, while effectively handling cash and reservations. Recognized for maintaining a professional appearance and fostering teamwork to ensure seamless operations.

Professional hotel receptionist with experience in front desk operations, guest services, and reservation handling. Skilled in hotel systems, customer service, and basic IT support to ensure smooth daily operations and excellent guest experience.

Nuraan Rahman

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Hotel Receptionist

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BBA

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Hotel Receptionist

BBA

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