Daanish Shaikh
Ahmedabad
Summary
Results-driven IT professional with over 3 years of experience in managing IT infrastructure, cloud computing, and service desk operations. Skilled in deploying and optimizing Microsoft Azure environments, automating tasks with PowerShell and low-code/no-code solutions, and ensuring business continuity through robust backup and disaster recovery strategies. Proven expertise in delivering high-availability IT services, enhancing security, and driving cost efficiency for MSP clients. Proficient at troubleshooting complex technical issues, providing exceptional end-user support, and documenting processes to streamline operations and knowledge sharing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Service Desk Specialist
Attra Technologies
Ahmedabad
06.2024 - Current
- Managed IT infrastructure for diverse MSP clients, maintaining high availability and performance across networks, servers, and cloud environments.
- Proactively monitored and remediated issues using RMM platforms and Endpoint Protection tools, reducing downtime and enhancing security posture.
- Delivered IT Service Desk support, efficiently troubleshooting hardware, software, and networking incidents to maximize end-user productivity.
- Deployed and administered Azure SaaS/PaaS solutions and Azure Virtual Desktop environments with Nerdio for MSPs, streamlining cloud adoption.
- Developed and automated bulk administrative tasks using PowerShell, and implemented low-code/no-code automation for enterprise workflows.
- Optimized Azure cloud costs through resource management and implemented Self-Service Password Reset (SSPR), improving both security and cost-efficiency.
- Oversaw backup and disaster recovery strategies leveraging MSP360 and Datto, ensuring business continuity.
- Authored and maintained comprehensive technical documentation in IT Glue, improving operational efficiency and knowledge transfer across teams.
M365 Business Technical Advisor
Sherweb India Private Limited
05.2023 - 06.2024
- Assist and provide technical support by phone, email or chat.
- Analyze and resolve technical issues related to Microsoft products and services, notably Microsoft 365.
- Working on CSS tools like Microsoft Dynamics365, Assist 365 and more.
- Lead customers through service configurations.
- Provide a very high customer service level while marinating compliance and data confidentiality.
- Deliver and follow up on problem resolutions and customer satisfaction.
- Proactively and comprehensively document customer issues in ticketing systems.
Technical Support Executive
Bwiz Solutions Private Limited
Ahmedabad
01.2022 - 05.2023
- Catering tickets on M365/O365 issues.
- Working with a leading MSP in US, catering multiple medium to large firms which vary from On-premises to Hybrid Infrastructure.
- Remotely monitoring physical servers, VMWare servers, and Cloud Servers running on Azure VMs.
- Worked on RMM tools like Kaseya, IT Glue, Autotask, SpiceWorks, RemoteToPC.
- Provided remote assistance and speedy resolution to clients to maintain their SLA and better up-time.
Production Manager and Chef
Diamond Bakers
Ahmedabad
08.2014 - 01.2022
- Oversaw production processes and established effective production sequences.
- Ensured food safety compliance throughout production stages.
- Developed and refined recipes to enhance product offerings.
- Prepared daily and monthly reports summarizing production activities and resource utilization.
- Resolved customer complaints promptly, providing effective solutions.
- Served as dedicated technical support advisor for multiple high-volume firms.
- Analyzed client technical challenges to deliver tailored support solutions.
- Prioritized rapid response times to improve client uptime and satisfaction.
Education
M.Sc. - Network Technology & Management
Amity University
Noida04-2014
Bachelor of Computer Applications -
Gujarat University
Ahmedabad04-2012
Skills
- Microsoft Azure and 365
- Cloud infrastructure management
- Cloud cost optimization
- Prompt engineering
- IT service desk support
- Network troubleshooting and resolution
- Remote monitoring and management tools
- Data backup and recovery
- Technical documentation and support
- System administration and technical support
- Case management
Certification
- NinjaOne Certified Technician
Languages
- English - Fluency in Reading, Writing and Speaking
- Hindi - Fluency in Reading, Writing and Speaking
- Gujarati - Fluency in Reading, Writing and Speaking
Timeline
Sr. Service Desk Specialist
Attra Technologies
06.2024 - Current
M365 Business Technical Advisor
Sherweb India Private Limited
05.2023 - 06.2024
Technical Support Executive
Bwiz Solutions Private Limited
01.2022 - 05.2023
Production Manager and Chef
Diamond Bakers
08.2014 - 01.2022
M.Sc. - Network Technology & Management
Amity University
Bachelor of Computer Applications -
Gujarat University