Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Nikhita Kadavergu

Hyderabad

Summary

Dynamic Operations Associate with a proven track record at Eternal, skilled in process mapping and team collaboration. Successfully developed operational procedures that enhanced workflow efficiency. Adept at utilizing CRM tools to improve customer service and training new staff, ensuring high satisfaction and performance in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Associate

Eternal
HYDERABAD
11.2024 - 10.2025
  • Assisted in daily operations, ensuring efficient workflow and organization.
  • Handled two teams by preparing necessary materials for projects, and assisted them.
  • Managed inventory levels, tracking supplies and equipment needs.
  • Helped schedule meetings and organize agendas for operational discussions.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Identified internal problems and recommended solutions to upper management.

Techical Representative

Teleperformance pvt ltd
HYDERABAD
08.2023 - 04.2024
  • Assisted customers in troubleshooting hardware, software, and network issues.
  • Utilized CRM tools to document customer interactions effectively.
  • Conducted training sessions for new staff on product features.
  • Escalated unresolved issues to senior technical teams promptly.
  • Provided technical support to customers via email, phone and remote access tools.
  • Developed customer relationships to ensure satisfaction with products and services.

Digital Marketing Executive

Aditya Music pvt ltd.
HYDERABAD
08.2021 - 08.2022
  • Executed email marketing campaigns to promote product launches and events.
  • Developed engaging social media content to enhance brand visibility.
  • Collaborated with graphic designers to create visually appealing marketing materials.
  • Managed SEO optimization efforts to improve organic search rankings.
  • Maintained updated records of marketing activities and campaign performance reports.
  • Managed SEO activities including keyword research, link building and content optimization.
  • Planned advertising campaigns for online, print and other mediums.

Education

Bachelor of Commerce(honour's) - Accounting And Finance

Aurora's Degree & Pg College
Hyderabad
01-2022

Higher Secondary Certificate (HSC) - MPC

Sri Gayatri Junior College
Hyderabad
01-2019

Secondary School Certificate (SSC)

Vamakshi Vidyanekethan High School
Vidhyanagar, Hyderabad
01-2017

Skills

  • Data analysis
  • Microsoft Excel
  • Pivot tables
  • Lookup functions
  • Excel shortcuts
  • CRM utilization
  • Team collaboration
  • Employee training
  • Process mapping
  • Quality control analysis

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2

Certification

  • Genius World Records – Dance Participation Certificate recognized for participating in a large-scale dance performance event
  • IELTS/Duolingo – Band 6.5 & 430 – British Council (2023) demonstrated strong English proficiency in speaking, reading, writing, and listening

Affiliations

  • Participated in Genius World Record Dance Event
  • Contributed to brand growth via social media strategies
  • Volunteered in local student and community events
  • Regularly engage in dance and fitness activities
  • Self-learn tools like Excel, Canva, and marketing platforms
  • Explore online courses for continuous skill development

Timeline

Operations Associate

Eternal
11.2024 - 10.2025

Techical Representative

Teleperformance pvt ltd
08.2023 - 04.2024

Digital Marketing Executive

Aditya Music pvt ltd.
08.2021 - 08.2022

Bachelor of Commerce(honour's) - Accounting And Finance

Aurora's Degree & Pg College

Higher Secondary Certificate (HSC) - MPC

Sri Gayatri Junior College

Secondary School Certificate (SSC)

Vamakshi Vidyanekethan High School

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Nikhita Kadavergu