Dafini Jeni

Price Estimation Application

• Tested a Price Estimation web app with complex financial calculations and multi-level approval workflows.
• Validated accuracy of price computation across tax slabs, discounts, and business rules.
• Performed backend validation testing by verifying database records, stored procedures, and API responses to ensure data consistency with UI results.
• Verified role-based workflows (submission, approval, rejection cycles).
• Ensured workflow stability through regression and integration testing.
• Reported and tracked critical defects, reducing approval delays and ensuring 100% calculation accuracy.

Project 1: Chat with Us Feature

• Led functional testing of the “Chat with Us” feature across Amazon’s core applications (Shopping, Music, Kindle, Prime Video, Alexa).
• Streamlined customer support by validating automated solution workflows across multiple marketplaces.
• Identified and resolved 50+ critical defects, improving tool reliability by 30%.

Project 2: Accessibility Testing

• Performed accessibility testing on Amazon’s Devices & Digital Forum page.
• Evaluated keyboard navigation, screen reader compatibility, and color contrast ratios to ensure WCAG compliance.
• Partnered with developers to implement improvements, enhancing usability for customers with disabilities.

Project 3: Mayday Screen Sharing Tool

• Conducted comprehensive manual and automation testing of the Mayday Screen Sharing tool for remote troubleshooting.
• Validated screen control features across Fire TV, Fire Tablet, Echo devices, Android, and iOS platforms.
• Designed and executed automated test suites and regression packs covering multiple use cases and edge scenarios across regions and languages.

Project 4: AI-Enhanced Customer Support

• Contributed to an AI-driven project aimed at enhancing customer support efficiency.
• Designed and executed test strategies for NLP-based features across multiple languages and regions.
• Focused on validating multilingual natural language processing to ensure accuracy and consistency.