Dagmo Doji

PROFESSIONAL EXPERIENCE

Store Manager – Reliance Smart Bazaar, Itanagar (2025 – Present)

* Manage end-to-end store operations, ensuring achievement of sales and service targets

* Oversee inventory control, stock replenishment, and shrinkage reduction

* Lead and train store staff, improving productivity and customer engagement

* Ensure compliance with SOPs, safety standards, and operational guidelines

* Coordinate with supply chain teams for timely stock movement

* Handle customer escalations and maintain high satisfaction levels

* Review sales reports and KPIs to drive business decisions.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

• Monitored execution of contract work for compliance with design plans and specifications.
• Provided technical support during construction phases, addressing any arising issues promptly to minimize delays.
• Completed projects on time and within budget using detailed scheduling techniques and resource allocation strategies.
• Implemented quality control measures at every stage of the project life cycle in order to ensure consistently high levels of performance across all aspects of the work undertaken.
• Reduced construction costs through effective negotiation with suppliers and subcontractors.

• Played a pivotal role in resolving conflicts between different parties involved in construction projects, ensuring that work continued smoothly and according to plan.
• Improved project efficiency by streamlining communication between team members and stakeholders.
• Managed construction contracts from bidding to completion, ensuring adherence to scope, schedule, and budget constraints while maintaining strong relationships with clients.
• Mentored junior engineers on the team sharing knowledge about best practices improving their overall professional skill sets.