Daila Trimble
Bloomington,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
General Manager
Anthony's Lawn Care & Landscaping
2020.03 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Answered an average of 150 calls, text messages, and emails per day, addressing customer inquiries, solving problems and providing product information.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Assisted in recruiting, hiring and training of team members.
To-Go Specialist/Server
Olive Garden
2016.10 - 2020.03
- Followed all company policies and procedures to deliver quality service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Provided personalized customer service by greeting 50+ customers each shift, assisting with orders, suggestively selling and making sure all products are available.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
- Handled proper storage and rotation of all products and supplies.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Closed out cash register and prepared cashier report at close of business.
Store Manager
SUBWAY®Restaurants
2019.07 - 2020.03
- Managed inventory control, cash control and store opening and closing procedures.
- Managed approximately 15 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Additionally worked as a Sandwich Artist from July of 2015 to July of 2017.
Restaurant Front of House Manager
Scholars KEEP
2019.01 - 2019.07
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to 15+ employees.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
Education
Bachelor of Arts - Health Administration
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2022
Skills
- Office Management
- CRM Software
- Team Management
- Information Security
- Policy and Procedure Modification
- Intuit QuickBooks
- Accounts Payable and Receivable Auditing
- Office Supplies and Inventory
- Cash Flow and Reconciliation
- Client Correspondence
Timeline
General Manager
Anthony's Lawn Care & Landscaping
2020.03 - Current
Store Manager
SUBWAY®Restaurants
2019.07 - 2020.03
Restaurant Front of House Manager
Scholars KEEP
2019.01 - 2019.07
To-Go Specialist/Server
Olive Garden
2016.10 - 2020.03
Bachelor of Arts - Health Administration
Indiana University - Purdue University Indianapolis
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