Dainik Bhatiya
Surat
Summary
- Customer Support Manager with extensive experience in project management and software training at Hard & Soft Consultancy. Demonstrated success in implementing ERP solutions and improving customer satisfaction through effective communication and SQL skills. Skilled in driving resolutions and mentoring teams to achieve operational excellence.
- Hardworking employee with customer service, multitasking, and time management abilities.Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Customer Support Manager In ERP Next
Hard & Soft Consultancy
Surat
2024.10 - Current
- Trained new customer support staff members on proper use of software, systems, and customer service protocols.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Drove customer escalations to resolution by engaging directly with clients.
Implementation Consultant
Hard & Soft Consultancy
Surat
2024.01 - 2025.10
- Converted client data from old software to new software seamlessly.
- Analyzed client requirements to ensure project alignment and success.
- Facilitated live project execution to enhance operational efficiency.
- Assigned technical tasks to subordinates while providing necessary support.
- Conducted daily client support calls to address inquiries and resolve issues.
- Developed complex database queries, joins, views, and stored procedures.
- Delivered training sessions on software packages for newly hired employees.
- Implemented ERP Next across multiple modules including accounting and inventory management.
- Developed implementation plans tailored to customer needs, outlining key milestones and tasks.
Customer Support Executive
Hard & Soft Consultancy
Surat
2019.12 - 2022.12
- Implemented payroll, textiles, and process house project in .NET for process house operations.
- Doing customer support in .NET.
- Know About SQL 2008, 2012.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Responded to customer inquiries via phone, email and chat.
- Resolved customer complaints professionally and efficiently.
- Performed troubleshooting on technical problems.
- Provided support during peak periods of activity.
- Resolved customer issues in a timely manner.
Junior Accountant
Mkb Corporation
Surat
2015.01 - 2019.01
- Company Overview: Textile Traders Manufacturing, Process House Industry, Chemical Manufacturing Units
- I had worked this firm as a junior accountant as well as Home Loan Work.
- Textile Traders Manufacturing, Process House Industry, Chemical Manufacturing Units
Education
BCA -
IGNOU University
2019-01
HSC -
GSHEB Board
2011-03
SSC -
GSHEB board
01.2009
Skills
Customer service
- Project management
- Implementation planning
- Effective communication
- Software training
- SQL Server 2008 and 2012
- Crystal Reports 2013
Hobbies and Interests
- Listening Music
- Playing Cricket
- Traveling
- Learning
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- English
- Hindi
- Gujrati
Personal Information
- Date of Birth: 06/30/94
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Support Manager In ERP Next
Hard & Soft Consultancy
2024.10 - Current
Implementation Consultant
Hard & Soft Consultancy
2024.01 - 2025.10
Customer Support Executive
Hard & Soft Consultancy
2019.12 - 2022.12
Junior Accountant
Mkb Corporation
2015.01 - 2019.01
BCA -
IGNOU University
HSC -
GSHEB Board
SSC -
GSHEB board