DAINY KUMAR
Hotelier
Nermand,HP
Summary
Eager to acquire new knowledge, and committed to achieving excellence. I am actively seeking a career opportunity to gain valuable experience and further develop my skills as a hospitality professional. I'm a experienced Reservation Executive with background in managing and coordinating travel arrangements for both individual and corporate clients. Possess strong communication skills, customer service orientation, and ability to multitask in fast-paced environments. Notable impact includes increasing client satisfaction rates through efficient process implementation and relationship-building skills. Proven abilities in using reservation systems effectively and accurately while maintaining confidentiality of sensitive information.
Overview
7
7
years of professional experience
Work History
Cluster Reservation Executive
Radisson Blu Hotels and Resorts by GRT
06.2024 - Current
- Working at the Regional Reservation Office for Radisson Blu Hotel & Suites GRT Chennai, Radisson Blu Resort Temple Bay Mamallapuram, Radisson Resort Pondicherry Bay & Radisson Hotel Bengaluru City Center.
- Attending reservation queries over the telephone & email for FIT, Travel Agents, Group Reservations, Corporate clients, and in-house sales & Banquets team.
- Overlook and assist with the work of the reservation agents and supervisors.
- Process reservation bookings, modifications, and cancellations accurately as per the policy.
- The ability to assume responsibility for the execution of the Reservation Department's policies and procedures and manage the daily operation.
- Assist to manage and coordinate all group and individual reservations.
- Ensure staff's knowledge of hotel services, features, and amenities.
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
- Maintain the hotel OTA's content score and all the facilities are updated on the sites.
- Answering guest questions and messages over the OTA platform and updating the requests in the PMS.
Front Office Supervisor
InterContinental Hotels Group
02.2023 - 01.2024
- Greet, check-in, and Check out, respond to requests, and settle accounts while providing exceptional service.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling the hotel facilities.
- Maintain high customer service standards at the Reception desk so that customers' expectations are consistently exceeded.
- Addressing guest concerns promptly and professionally to ensure a seamless and positive experience throughout their stay.
- Collaborating with various departments to deliver optimal customer service.
- Guiding, training, and supporting staff members to maintain consistently high team performance levels.
- Assisting the duty manager in overseeing the hotel's day-to-day functions.
- Allocating specific job responsibilities to each staff member during shifts to guarantee thorough completion of all tasks.
- Collaborating with department trainers to enhance team members' knowledge and skill set.
- Organizing the development of SOPs, Brand Standards, and welcome amenities for members.
- Ensure that all room discrepancies are resolved before the end of the shift.
- Running hotel night audits and generating the night reports & morning reports to run the operations.
Cluster Receptionist
Accor
09.2022 - 12.2022
- Perform all Front Office duties per the project's mission and objectives, providing excellent service.
- Ensure guest check-ins and check-outs are carried out according to the agreed standards, and keep guest profiles updated.
- Assists the multi-property sites as per the operational requirements.
- Handle all guest queries and requests promptly and efficiently, while maintaining communication with other departments (e.g., housekeeping).
- Liaise with housekeeping regarding room availability, late checkouts, and extra departures, ensuring seamless operations.
- Maintain a tidy and organized workspace, reporting defective equipment or materials to the appropriate personnel.
- Assisting the Duty Managers to perform the Night Audit.
Front Office Associate
La Calypso Hotel and Resort
04.2022 - 08.2022
- Greet, check-ins & check-outs, respond to requests, and settle accounts while providing exceptional service and proudly promoting the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling the hotel facilities.
- Running hotel night audits and generating the night reports & morning reports to run the operations.
- Attending reservation queries over the telephone & email for Walk -In, FIT, Travel Agents, Group Reservations, Corporate clients, and in-house sales & Banquets team.
- Answering guest questions and messages over the OTA platform and updating the request in the PMS.
Cluster Front Office Associate
Radisson Blu
08.2021 - 02.2022
- Working as Cluster Front Office Associate for Radisson Blu & Park In by Radisson Amritsar as per the operational requirements.
- Greet, check-in & Check-out, respond to requests, and settle accounts while providing exceptional service.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling the hotel services.
- Running hotel night audits and generating the night reports & morning reports to run the operations.
- Attending reservation queries over the telephone & taking walk-in reservations to enhance hotel occupancy and revenue.
Front Office Associate
The Acacia Ocean View
02.2021 - 04.2021
- Greet, check-ins & check-outs, respond to requests, and settle accounts while providing exceptional service and proudly promoting the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
- Running hotel night audits and generating the night reports & morning reports to run the operations.
- Attending reservation queries over the telephone & taking walk-in reservations to enhance hotel occupancy and revenue.
- Answering guest questions and messages over the OTA platform and updating the requests in the PMS.
- (Left the position due to the second lockdown in India)
Guest Service Associate - Housekeeping
Marriott
11.2019 - 09.2020
- Ensure cleanliness and tidiness of guest rooms and public areas.
- Train and mentor team members.
- Manage inventory and supplies.
- Handle guest requests and complaints.
- Check rooms and common areas, including stairways and lounge areas, for cleanliness.
- Participate in large cleaning projects as required.
- Flexibility to work various shifts, including evenings and weekends.
Hotel Operations Trainee
Fairmont Jaipur - Accor
10.2018 - 10.2019
- Train housekeepers on cleaning and maintenance tasks.
- Check rooms and common areas, including stairways and lounge areas, for cleanliness.
- Schedule shifts and arrange for replacements in cases of absence.
- Establish and educate staff on cleanliness, tidiness, and hygiene standards.
- Motivate and help team members and resolve any issues that occur on the job.
- Respond to customer complaints and special requests.
- Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves.
- Participate in large cleaning projects as required.
- Ensure compliance with safety and sanitation policies in all areas.
- Working various shifts, including evenings nights, and weekends.
Education
Bachelors - Hotel Management & Catering Technology
I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY
India04.2018
Skills
- OPERA PMS - Advanced
- Reservation management
- Customer service
- PMS management
- Communication skills
- Attention to detail
- Time management
- Guest relations
- Opera Cloud - Advanced
- Problem-solving abilities
- Team leadership
- Daily shift oversight
- Staff training
- Hospitality services
- Decision-making
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Cluster Reservation Executive
Radisson Blu Hotels and Resorts by GRT
06.2024 - Current
Front Office Supervisor
InterContinental Hotels Group
02.2023 - 01.2024
Cluster Receptionist
Accor
09.2022 - 12.2022
Front Office Associate
La Calypso Hotel and Resort
04.2022 - 08.2022
Cluster Front Office Associate
Radisson Blu
08.2021 - 02.2022
Front Office Associate
The Acacia Ocean View
02.2021 - 04.2021
Guest Service Associate - Housekeeping
Marriott
11.2019 - 09.2020
Hotel Operations Trainee
Fairmont Jaipur - Accor
10.2018 - 10.2019
Bachelors - Hotel Management & Catering Technology
I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY
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