DAINY KUMAR
Nermand
Summary
Ambitious hospitality professional with a focus on acquiring new skills and achieving excellence. Experienced in managing fast-paced environments and adept at handling unexpected challenges. Known for delivering high-quality results efficiently, consistently receiving commendations for performance.
Overview
7
7
years of professional experience
Work History
Cluster Reservation Executive
Radisson Blu Hotels and Resorts by GRT
Chennai
06.2024 - Current
- Managed daily reservation operations across multiple hotel properties, ensuring accuracy in bookings.
- Processed reservations, modifications, and cancellations in compliance with departmental policies.
- Coordinated group and individual reservations, addressing inquiries via phone, email, and in-person interactions.
- Collaborated with sales team to monitor occupancy levels and develop competitive pricing strategies.
- Handled special requests and VIP bookings, exceeding guests expectations through personalized service.
- Maintained hotel OTA content scores by updating facility information and responding to inquiries promptly.
- Prepared weekly reports analyzing reservations, occupancy rates, and revenue forecasts for strategic decision-making.
- Trained new team members to enhance departmental performance and service delivery.
Front Office Supervisor
InterContinental Hotels Group
Chennai
02.2023 - 01.2024
- Provided exceptional service by greeting, checking in, and checking out guests while settling accounts.
- Promoted hotel facilities and identified upselling opportunities to enhance guest experiences.
- Maintained high customer service standards at reception to consistently exceed expectations.
- Addressed guest concerns promptly, ensuring a seamless and positive stay.
- Collaborated with departments to deliver optimal customer service across all touchpoints.
- Guided and trained staff to uphold high performance and service levels.
- Assisted duty manager in overseeing daily hotel operations for efficiency.
- Allocated job responsibilities during shifts to ensure thorough task completion.
Cluster Receptionist
Accor
Doha
09.2022 - 12.2022
- Delivered comprehensive Front Office support in accordance with project goals while ensuring high service quality.
- Managed guest check-in and check-out processes following agreed standards, maintaining up-to-date profiles.
- Provided operational assistance across multiple properties based on necessary requirements.
- Handled guest requests and inquiries effectively, coordinating closely with other departments like housekeeping.
- Liaised with housekeeping to manage room status, late departures, and additional guest needs seamlessly.
- Kept workspace orderly and reported any malfunctioning equipment or materials to proper channels.
- Supported Duty Managers during Night Audit processes to uphold operational integrity.
Front Office Associate
La Calypso Hotel and Resort
Goa
04.2022 - 08.2022
- Executed hotel night audits and generated comprehensive reports to enhance operational efficiency.
- Greeted guests and facilitated smooth check-ins and check-outs while promoting hotel facilities.
- Responded promptly to requests, ensuring exceptional service and guest satisfaction.
- Attended to reservation inquiries via telephone and email for various client types, including walk-ins and corporate clients.
- Answered guest questions through OTA platform and updated requests in PMS system.
- Identified upselling opportunities to enhance guest experiences and maximize revenue.
- Maintained accurate records of guest accounts during settlement processes.
- Collaborated with sales and banquets team to address group reservation needs.
Cluster Front Office Associate
Radisson Blu
Amritsar
08.2021 - 02.2022
- Conducted comprehensive front office duties for Radisson Blu & Park Inn, meeting all operational requirements.
- Provided exceptional service by greeting guests, processing check-ins/check-outs, and resolving requests.
- Enhanced guest experiences through strategic upselling of hotel services and facilities.
- Performed night audits and compiled reports to support effective hotel management.
- Handled reservation queries over the phone and accepted walk-in bookings, boosting occupancy rates.
Front Office Associate
The Acacia Ocean View
Goa
02.2021 - 04.2021
- Facilitated seamless guest check-ins and check-outs while promoting hotel amenities to enhance stays.
- Performed nightly audits and prepared comprehensive reports for operational efficiency.
- Handled reservation queries over the phone and in-person to boost occupancy rates.
- Addressed guest inquiries on OTA platforms, ensuring timely updates in PMS.
Guest Service Associate - Housekeeping
Marriott
Kochi
11.2019 - 09.2020
- Supervised cleanliness of guest rooms and public areas, ensuring high standards.
- Trained team members for improved service delivery.
- Managed supplies and inventory effectively to support operations.
- Resolved guest requests and complaints with prompt attention.
- Inspected rooms and communal spaces, such as stairways and lounges, for upkeep.
- Engaged in extensive cleaning projects when required.
- Exhibited flexibility by working different shifts, including evenings and weekends.
Hotel Operations Trainee
Fairmont
Jaipur
10.2018 - 10.2019
- Ensured housekeepers received training on cleaning and maintenance procedures.
- Checked cleanliness in all areas, including stairways and lounges.
- Managed shift scheduling and arranged cover for absence situations.
- Developed and communicated hygiene standards to the team.
- Facilitated resolution of team issues while encouraging motivation.
- Handled customer complaints and addressed special requests effectively.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels.
- Assisted in large cleaning operations as required.
Education
Bachelor of Science - Hotel Management & Catering Technology
I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY
India04-2018
Skills
- Expertise in Opera PMS and Cloud systems
- Management of reservations and occupancy rates
- High-level customer service capabilities
- Team training initiatives
- OTA relationship management
- Keen attention to detail
- Analytical problem solving skills
- Proficient time management abilities
- Coordination across multiple properties
- Guest relations expertise
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Cluster Reservation Executive
Radisson Blu Hotels and Resorts by GRT
06.2024 - Current
Front Office Supervisor
InterContinental Hotels Group
02.2023 - 01.2024
Cluster Receptionist
Accor
09.2022 - 12.2022
Front Office Associate
La Calypso Hotel and Resort
04.2022 - 08.2022
Cluster Front Office Associate
Radisson Blu
08.2021 - 02.2022
Front Office Associate
The Acacia Ocean View
02.2021 - 04.2021
Guest Service Associate - Housekeeping
Marriott
11.2019 - 09.2020
Hotel Operations Trainee
Fairmont
10.2018 - 10.2019
Bachelor of Science - Hotel Management & Catering Technology
I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY
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