Daipayan Das
Salaried
Kolkata
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Store Manager
Deep Communication
Kolkata
04.2020 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Call Center Representative
Acquired Services BPO
Kolkata
06.2017 - 03.2020
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Approved and terminated customer contracts upon request.
- Responded to customer calls and emails to answer questions about products and services.
- Responded proactively and positively to rapid change.
Education
10+ - All
South Pioneer Academy
Kolkata 06.2011 - 06.2011
12+ - Commerce
Indira Gandhi Institute
Barasat 05.2013 - 05.2013
Skills
Customer Response
undefinedTimeline
Store Manager
Deep Communication
04.2020 - Current
Call Center Representative
Acquired Services BPO
06.2017 - 03.2020
12+ - Commerce
Indira Gandhi Institute
05.2013 - 05.2013
10+ - All
South Pioneer Academy
06.2011 - 06.2011
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