DAIPAYAN DUTTA

• Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services
• Create and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Evaluate current as is process and using work process improvement tools optimize process and ensure high customer satisfaction for end user deliverables
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Resolved customer issues quickly to close deals and boost client satisfaction.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Analyzed project performance data to identify areas of improvement.

• Managed budget implementations, employee evaluations, and contract details.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Collaborated with cross-functional teams to develop innovative solutions.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Conducted training on Six Sigma courses for new associates as part of onboarding exercise

• Improvised and managed technical re-engineering functions to offer the clients with highly effective and efficient services
• Provided necessary advisory and technical support to implement advanced quality control tools and techniques, such as Kaizen, Six Sigma, Statistical Quality Control, etc
• Developed and implemented continuous improvement, lean manufacturing, and six sigma processes to attain the organization's quality control objectives
• Process mapping and gapping of current organizational workflows to Centricity Business best practice workflows; recommending process workflows improvements

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Introduced new methods, practices, and systems to reduce turnaround time.

GPA: 6.8

GPA: 7.55/10.0

GPA: 65