DAISON G
BANGALORE
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in IDS,WINHMS,LUCID,HOTELOGIX software.
Overview
7
7
years of professional experience
Work History
Senior Reservation Executive
NIRAAMAYA LIFE
Bangalore
10.2021 - Current
- Generated reports on sales performance metrics as required by management.
- Responded promptly to customer complaints in a professional manner.
- Assisted with the implementation of new technologies used for managing reservations process.
- Verified accuracy of all reservation details prior to booking.
- Ensured that all policies related to reservations were followed correctly.
- Created and maintained customer profiles, including contact information and preferences.
- Developed relationships with vendors to secure discounts for clients' travel plans.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Suggested amenities suited to clients' needs.
- Provided technical support via live chat, email, or phone as needed.
- Resolved customer complaints quickly and efficiently while ensuring satisfaction.
Front Office Manager
MINT BUSINESS HOTELS
Bangalore
08.2018 - 02.2020
- Monitored inventories on computer to generate accurate reports.
- Supervised and coordinated the daily operations of the mall, including sales, customer service, security, maintenance and janitorial staff.
- Maintained accurate records of visitors' check-in and check-out times in logbook system.
- Performed light administrative duties such as filing paperwork, data entry.
- Assisted with setting up events in meeting rooms upon request.
- Created daily reports summarizing visits, transactions, and other relevant data points.
- Responded to inquiries and room requests made online, by phone and via email.
Resort Manager
Neelakurunji Luxury Plantation Resort
MUNNAR
02.2017 - 07.2018
- Created annual budgets for each department within the resort based on projected revenue and expenses.
- Organized employee recognition programs designed to motivate staff members.
- Maintained relationships with local businesses that could provide services or discounts for guests.
- Supervised front desk staff in providing excellent customer service experiences for guests.
- Responded to and resolved guest issues or complaints.
- Delegated work to staff, setting priorities and goals.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Participated in professional development activities such as conferences or seminars.
Education
Bachelor of Commerce - B.com
03-2012
TALLY 9.1 -
01-2010
2 PUC Commerce - Accounts
03-2009
Cloud Computing And Devops - Cloud
Skills
- Customer Reservations
- Decision-Making Capabilities
- Upselling Proficiency
- Telephone Reception
- Sales
- Reservation Confirmation
- Data Entry
- Customer Documentation Review
- Computer Reservation Software
- Time Management Abilities
- Multitasking
- Teamwork and Collaboration
- Listening Skills
- Proficient in WINHMS,IDS,HOTELOGIX,LUCID
- Effective Planning
- Decision-Making
- Reservation Management
- Microsoft Office
- Professionalism
- Staff Training
- Creative Thinking
- Team Building
Languages
English
First Language
Malayalam
Proficient (C2)
C2
kanadda
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
Tamil
Proficient (C2)
C2
HOSPITAILTY
- Worked for 7 years in hospitality field
- Passion for service
Neelakurunji Luxury Plantation Resort
- Winning the number one award on TripAdvisor during my management! It's a significant achievement and reflects your dedication and success in providing exceptional service.
NIRAAMAYA LIFE
- Best Employee of the month award more than 5 times.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Reservation Executive - NIRAAMAYA LIFE
10.2021 - Current
Front Office Manager - MINT BUSINESS HOTELS
08.2018 - 02.2020
Resort Manager - Neelakurunji Luxury Plantation Resort
02.2017 - 07.2018
Ellam University -Bangalore - Bachelor of Commerce, B.com
Tally - TALLY 9.1,
G.H.S.S Gudalur Nilgiris- TAMILNADU - 2 PUC Commerce, Accounts
Intellipaat - Cloud Computing And Devops, Cloud
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