Calling Agent
- Managed difficult caller situations with professionalism, tact, and empathy, resulting in satisfied customers.
- Supported marketing initiatives by conducting surveys and gathering valuable customer feedback during calls.
- Assisted in training new Calling Agents, ensuring they were prepared for the demands of the role.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Developed strong client relationships through attentive listening and personalized service.

