Daizi Kamboj

Resolved customer issues regarding payment arrangements and new payment setups.

Handled device lock and unlock scenarios with efficiency.

Activated eSIMs, managed number changes, and addressed billing inquiries.

Managed international data passes to ensure seamless service delivery.

Addressed local network site issues and managed plan services effectively.

Oversaw promotions and deals related to devices to enhance customer satisfaction.

Monitored chat interactions to ensure compliance with quality standards.

• Troubleshot echo devices, Amazon Fire TV, and Kindle devices using international chat processes.
• Managed video app pricing issues to enhance user experience.

Oversaw Amazon Prime subscriptions to ensure customer satisfaction.

Resolved network errors in Amazon Prime app to restore functionality.

Addressed concerns regarding deals and promotions to improve customer relations.

Processed returns and refunds efficiently, maintaining policy compliance.