Dakota Gibson
Franklin
Summary
Dynamic QA Technician with a proven track record at DHL, enhancing testing efficiency through automated tools and fostering collaboration across teams. I am Skilled in quality assurance and conflict management, I excel in mentoring and training, driving team productivity, and ensuring adherence to safety protocols. Committed to delivering exceptional results in fast-paced environments.
I'm Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
QA Technician
DHL
08.2025 - Current
- Participated in daily stand-up meetings to discuss project status and challenges.
- Supported the implementation of automated testing tools to enhance testing efficiency.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Outbound Team Leader
DHL Supply Chain
02.2025 - 08.2025
- Trained new team members on standard operating procedures and safety protocols.
- Assisted in troubleshooting issues related to outbound shipments and customer inquiries.
- Fostered a collaborative team environment promoting accountability and efficiency.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Managed a team of 10-15 associates, ensuring consistent adherence to company policies and procedures.
Outbound Team Leader
DHL Supply Chain
03.2024 - 02.2025
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Trained new team members on standard operating procedures and safety protocols.
- Managed a team of 10-15 associates, ensuring consistent adherence to company policies and procedures.
- Enhanced team productivity by implementing effective communication strategies and time management techniques.
Vas Clerk
DHL Supply Chain
01.2024 - 03.2024
- Collaborated with team members to streamline daily operations and enhance service delivery.
- Implemented improvements in data entry procedures to reduce errors and increase efficiency.
- Trained new staff on operational procedures and company policies effectively.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Forklift Operator
DHL Supply Chain
10.2023 - 01.2024
- Loaded and unloaded shipments accurately, maintaining organization in storage areas.
- Collaborated with team members to improve workflow efficiency during peak operational periods.
- Assisted in training new employees on safe forklift operation and warehouse procedures.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
HVAC Technician
Petermen Brothers
10.2020 - 10.2023
- Assisted with installation of HVAC units, ensuring compliance with safety regulations and industry standards.
- Collaborated with team members to troubleshoot complex HVAC issues, enhancing overall service efficiency.
- Maintained accurate records of service calls and repairs performed for improved operational tracking.
- Educated customers on proper equipment use and maintenance strategies for increased reliability.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
Department Manager
Lowes Home Improvment
03.2015 - 10.2020
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Columbus East High
Columbus, IN03-2013
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Issue resolution
- Collaboration and communication
- Multitasking
- leadership
- Management
- Conflict Management
- Supervising
- Interviewing
- Operating Power Equipment
- Organizational skills
- Scheduling
- Problem solving
- Recruiting
- Inventory Control
- Loss Prevention
- Mentoring
Timeline
QA Technician
DHL
08.2025 - Current
Outbound Team Leader
DHL Supply Chain
02.2025 - 08.2025
Outbound Team Leader
DHL Supply Chain
03.2024 - 02.2025
Vas Clerk
DHL Supply Chain
01.2024 - 03.2024
Forklift Operator
DHL Supply Chain
10.2023 - 01.2024
HVAC Technician
Petermen Brothers
10.2020 - 10.2023
Department Manager
Lowes Home Improvment
03.2015 - 10.2020
High School Diploma -
Columbus East High
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