Dakota T.W. Stevens
Indianapolis
Overview
11
11
years of professional experience
Work History
Home Health Aide
Treasured Moments
Indianapolis, IN
08.2024 - Current
- Provided personalized care to clients, enhancing comfort and well-being through daily assistance.
- Assisted clients with daily living activities, promoting independence and dignity in personal care routines.
- Monitored client health status, documenting changes and communicating effectively with healthcare professionals.
- Developed individualized care plans in collaboration with families and healthcare teams, ensuring tailored support.
- Scheduled clients appointments also maintained a organized schedule for client
Call Center Representative
Lowes Home Improvment
Indianapolis, IN
08.2021 - 08.2024
- Assisted customers with inquiries, providing accurate information about products and services.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Processed orders and returns using Lowe's proprietary systems to maintain inventory accuracy.
- Utilized CRM software to document interactions and track customer preferences effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Substitute Teacher
Kelly Services
08.2018 - 08.2021
- Work with individuals, small groups, or as assigned teacher
- Escort students as assigned by teacher or administrator
- Monitor students during assigned periods for the purpose of a safe and positive learning environment
- Manage students ranging from Pre-K to 8th grade
- Assist students with assignments and responsibilities given by the instructor
- Implement school policies
Sales Associate
Kids Foot Locker
03.2017 - 08.2019
- Assisting customers with purchases
- Cross-selling products
- Maintained and exceeded sales goals regularly
- Cashier as needed
- Responsible for assisting with inventory
Customer Service Associate
Blaze Pizza
08.2015 - 03.2017
- Provided excellent customer service to patrons
- Food preparation
- Served as a cashier as needed
- Assisted with closing and opening duties
- Cross-trained in all areas of the store
- Maintained store cleanliness
Education
New Beginnings Workforce Development Training Program - undefined
Indianapolis Urban League
Indianapolis, IN08.2018
Core 40 Diploma - undefined
Simon Youth Academy/Arsenal Technical High School
06.2017
Timeline
Home Health Aide
Treasured Moments
08.2024 - Current
Call Center Representative
Lowes Home Improvment
08.2021 - 08.2024
Substitute Teacher
Kelly Services
08.2018 - 08.2021
Sales Associate
Kids Foot Locker
03.2017 - 08.2019
Customer Service Associate
Blaze Pizza
08.2015 - 03.2017
New Beginnings Workforce Development Training Program - undefined
Indianapolis Urban League
Core 40 Diploma - undefined
Simon Youth Academy/Arsenal Technical High School