Dakshata Waykar
Mumbai
Summary
General Manager role requires effective leadership and operational oversight. Developed team-building activities that fostered collaboration across departments, enhancing communication and efficiency. Conducted routine audits of internal controls to ensure financial accuracy while preparing detailed reports for senior leadership on key performance metrics. Implemented innovative strategies that reduced operating costs while maintaining customer satisfaction, demonstrating a commitment to continuous improvement in business practices.
Overview
11
11
years of professional experience
Work History
General Manager
DEA - Jhakar Hospitality Private Limited
Mumbai
07.2024 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Operations Manager
One8 Commune by Virat Kohli - Exotic Aroma Private Limited
Hyderabad
02.2024 - 07.2024
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Performed cost analysis for various projects to determine budget requirements.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Created detailed reports on the performance of individual departments within operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Head of the Department - F&B
MARRIOTT EXECUTIVE APARTMENT
Hyderabad
09.2023 - 02.2024
- Implemented processes to increase efficiency in day-to-day operations.
- Maintained positive relationships with external stakeholders such as vendors, suppliers, customers.
- Performed budgeting responsibilities including forecasting expenses and preparing financial statements.
- Set performance expectations for all members of the department through effective communication.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Balanced workloads to meet targets without overtaxing employees.
- Utilized technology and software for inventory management and sales reporting.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
Operations Manager
All Saints - Rich Boys Projects
Mumbai
11.2022 - 09.2023
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
St. Regis
Mumbai
09.2017 - 09.2023
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Guest Service Associate
Taj Hotel
Mumbai
04.2014 - 09.2017
- Created reports on occupancy levels, sales figures, customer feedback surveys.
- Conducted regular checks of lobby areas to ensure they are properly maintained.
- Ensured that all guest inquiries were answered promptly and accurately.
- Tracked customer feedback through surveys and implemented changes based on results.
- Resolved any customer complaints or issues professionally and efficiently.
- Assisted with the organization of group events such as conferences and weddings.
- Collaborated with other departments to provide an excellent guest experience.
Education
Some College (No Degree) - B.Com
Mumbai University
Mumbai Skills
- Budget management
- Team building
- Employee training
- Operational planning
- Compliance management
- Process improvement
- Performance metrics
- Strategic planning
- Policy/program development
- Budgeting and cost control
- Administrative skills
- Business development
- Human resources leadership
- Leader
- Cost analysis and savings
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
General Manager
DEA - Jhakar Hospitality Private Limited
07.2024 - Current
Operations Manager
One8 Commune by Virat Kohli - Exotic Aroma Private Limited
02.2024 - 07.2024
Head of the Department - F&B
MARRIOTT EXECUTIVE APARTMENT
09.2023 - 02.2024
Operations Manager
All Saints - Rich Boys Projects
11.2022 - 09.2023
Assistant Manager
St. Regis
09.2017 - 09.2023
Guest Service Associate
Taj Hotel
04.2014 - 09.2017
Some College (No Degree) - B.Com
Mumbai University