Dakshay Kajare

• Managing team of Relationship Managers(RM's) and managing daily operations.
• Ensuring the RM's are following up on the process and completing their daily assigned tasks.
• Setting targets for the team and ensuring the team is able to meet daily as well as monthly targets.
• Mentoring and coaching the RM's

• Responsible for overseeing the business operations of clients(Bus operators.)
• My role involves implementing strategies to ensure that our team members are effectively pricing all the buses operated by our clients.
• Conducting weekly review meetings with clients to demonstrate their performance and highlight business growth.
• Handling client escalations, engage with clients, and work on sales efforts to increase the number of buses utilizing our dynamic pricing services.
• Managing a team consisting of three team leads and eleven pricing executives, identifying loopholes in our current processes and establish new ones to ensure smooth operations.
• Actively involved in the hiring and training process, mentoring newly onboarded candidates to ensure they are equipped for success.

• Managing key clients, including large NBFC and Gaming clients.
• Developing strong rapport with stakeholders and maintaining a healthy client relationship.
• Serving as a product and company ambassador, with a focus on educating customers about current product capabilities.
• Coordinating between clients and various internal teams (Support, Product, Tech, Integration, etc.) to ensure timely delivery of new product requirements and issue resolution within agreed SLA.
• Discussing new product features and solutions available in the market with other clients and vendors.
• Participating in sprints and product feature releases.
• Ensuring that deliverables meet quality standards at the end of each sprint.
• Maintaining transparency with clients and proactively communicating any delays in deploying new features or fixing existing issues/queries.
• Monitoring existing metrics and acquiring new business from clients to support company growth.
• Conducting weekly, quarterly, and annual customer success reports to help customers optimize our product/service.

• Transitioned to managing family commitments and became involved in the family business, which specializes in Mandap and decoration services.
• The business was owned by my mother-in-law and managed by my brother-in- law.
• Handled and arranged events such as weddings, political gatherings, and other smaller functions.
• Responsible managing payments for labor and vendors, generating bills, conducting site visits, and overseeing stock management.

• I led the Police Clearance Certificate (PCC) department, improving the process to fix any issues.
• Dealt with both Blue Collar and White-Collar clients.
• Managed interactions with clients, collected data, resolved queries, and filled out online application forms.
• Later on, I headed the Customer Support Team, handling inquiries from clients like Airbnb, Sterlite, and Vodafone through calls and email process and handled escalations.
• I set up and managed a new Quality Assurance (QA) team, assigning team members specific responsibilities like Court Checks, Address Checks, Reference Checks, and ID Checks.

Promoted to Assistant Manager for Quality Assurance in April 2018. In this role, I ensured that consistent quality was maintained across all processes within the background check process.

• Responsible for maintaining weekly and daily performance reports for monitoring within the team.

• Managed the Customer Service team and handled client escalations.
• Serving as the sole point of contact for international clients and handling escalations.
• Conducted quality analyses for customer calls and emails.
• Involved in interviews and training sessions for new candidates.

• I handled inbound customer calls and assisted UK customers in booking traintickets.