DAKSHINA MURTHY
Hyderabad
Summary
Dynamic project coordinator with a proven track record at Verizon, excelling in stakeholder collaboration and risk mitigation. Expert in advanced tools and operational leadership, driving quote accuracy and timely delivery. Adept in Microsoft Excel and strategic communication, ensuring global service excellence and process innovation in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Coord-Prog & Proj Mgmt
Verizon
08.2023 - Current
- Stakeholder Collaboration: Coordinated communication among Deal Strategists, Solution Architects, Legal, and Product Managers, achieving 100% quote accuracy and timely delivery.
- Project Quoting & Management: Orchestrated end-to-end quote creation for RFQs, RFIs, RFPs, and global amendment requests, consistently meeting aggressive internal milestones.
- Risk Mitigation: Proactively identified and escalated risks jeopardizing SLAs to leadership, ensuring project continuity.
- Technical Mastery: Utilized advanced tools including PQ, vPrice, Cameo, and Canvas to enhance support for complex product offerings such as SDWAN, VOIP, and PIP.
- Sales Operations: Oversaw daily activity reporting for Sales teams, contributing to the collection of critical data for customer sheets.
Customer Service Representative
Sykes
10.2021 - 07.2023
- Managed end-to-end order processing and ensured delivery terms were met.
- Ensured compliance with service level agreements by following established protocols.
- Gathering requirements and Order processing within the specified TAT.
- Coordinated client meetings to discuss and fulfill requirements effectively.
- Collaborated with US client to clarify requirements from accounts team (B2B-B2C).
- Preparing quotation using Sales Force, PEGA and ProQuest.
- Documentation gathering, following standard operating procedures, and adhering compliance norms.
- Working within the set process norms and escalating the issues to the supervisors on timely manner.
Education
B.Tech -
ST.Ann's College of Engineering & Technology
Chirala, A.P.09-2020
Intermediate -
Sri Chaitanya Jr College
Gudavali, A.P.04-2016
SSC -
Sri Chaitanya Techno School
Guntur, A.P.05-2014
Skills
- Project management
- Data analysis
- Operational leadership
- Process governance
- Microsoft Excel (advanced functions)
- Telecom proficiency
- Microsoft Word
- Microsoft PowerPoint
- Basic programming knowledge
- Stakeholder collaboration
- Service excellence
- Typing speed: 50 WPM
Leadership Impact
- Trusted Technical Advisor
- Global Stakeholder Alignment
- Process Innovation & Governance
- Team Mentorship & Coaching
Timeline
Coord-Prog & Proj Mgmt
Verizon
08.2023 - Current
Customer Service Representative
Sykes
10.2021 - 07.2023
B.Tech -
ST.Ann's College of Engineering & Technology
Intermediate -
Sri Chaitanya Jr College
SSC -
Sri Chaitanya Techno School