Dakshina Sangwan
Delhi
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Store Manager
Rishi & Vibhuti
04.2022 - Current
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Digital Sales Manager
Rishi & Vibhuti
01.2021 - 04.2022
- Increased digital sales revenue by developing and implementing effective online marketing strategies.
- Managed a team of sales professionals to exceed quarterly digital sales goals and targets.
- Developed strong relationships with key clients, leading to increased repeat business and long-term partnerships.
- Implemented data-driven decision-making processes to optimize digital sales strategies based on analytics insights.
- Created and executed targeted email campaigns for lead generation and conversion, driving significant increases in new customer acquisition.
Online Sales Executive
Growify
03.2020 - 01.2021
- Boosted online sales by implementing innovative marketing strategies and engaging content.
- Developed successful email campaigns for increased customer retention and repeat business.
- Enhanced website user experience with intuitive navigation, resulting in longer visitor sessions.
- Collaborated with cross-functional teams to optimize product listings and drive traffic.
- Tracked and analyzed key performance metrics, leading to data-driven decision making and improved outcomes.
Fashion Consultant
Agashe LLP
04.2019 - 03.2020
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Increased customer engagement by hosting in-store fashion events and workshops.
- Conducted wardrobe audits for clients, improving their overall style and outfit choices.
Production Controller
Yasodhara Designer
05.2016 - 12.2018
- Enhanced production efficiency by streamlining processes and implementing improvements in workflow management.
- Reduced downtime by closely monitoring equipment performance and scheduling timely maintenance.
- Optimized resource allocation for smooth operations, ensuring adequate staffing and material availability.
- Collaborated with cross-functional teams to meet production deadlines and quality standards.
- Developed comprehensive production plans, aligning resources and schedules with project objectives.
Education
MBA - Sales And Marketing Education
Institute of Management Technology
09.2021
BBA - Business Management
IMS Institute Of Management Studies
07.2014
Commerce
Gurukul The School
03.2011
Skills
- POS Systems
- Retail Inventory Management
- Supply Ordering
- Payroll Management
- Operations Management
- Team Development
- Shift Scheduling
- Risk Management
- Promotional Planning
- Competitor Monitoring
Timeline
Store Manager
Rishi & Vibhuti
04.2022 - Current
Digital Sales Manager
Rishi & Vibhuti
01.2021 - 04.2022
Online Sales Executive
Growify
03.2020 - 01.2021
Fashion Consultant
Agashe LLP
04.2019 - 03.2020
Production Controller
Yasodhara Designer
05.2016 - 12.2018
MBA - Sales And Marketing Education
Institute of Management Technology
BBA - Business Management
IMS Institute Of Management Studies
Commerce
Gurukul The School
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