Dynamic Product Analyst with a proven track record at Infoflex Technologies, leveraging Python and data analysis to boost lead conversions and enhance customer engagement. Adept at technical support and communication, I streamlined processes, reducing manual effort by 30%, while delivering actionable insights that drive product improvements and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Artificial Intelligence Intern
Corizo
Bangalore
02.2025 - Current
Analyzed significant data volumes through statistical software as part of a collaborative project with Corizo and Wipro Technologies.
Predicted potential outcomes by applying advanced feature selection techniques.
Product Analyst
Infoflex Technologies
Chennai
04.2024 - 02.2025
Collaborated with the Amazon client to source and analyze customer data using Microsoft Excel and Google Sheets, ensuring data accuracy and actionable insights.
Increased lead conversions by implementing personalized offers through WhatsApp Business, email campaigns, and phone outreach, enhancing customer engagement and retention.
Streamlined document processing for government-related projects by converting Excel files to CSV formats using Excel macros and Python scripts, reducing manual effort by 30%.
Monitored and tracked campaign performance using Amazon Connect, ensuring accurate reporting and continuous optimization of customer engagement strategies.
Product Evangelist
Mitsogo Technologies/Hexnode UEM
Chennai
07.2023 - 02.2024
Respond promptly to customer inquiries and issues via email and live chat, using the Zendesk ticketing tool.
Troubleshoot and resolve technical problems related to Hexnode MDM, including installation, configuration, and usage. Contribute to and maintain a comprehensive knowledge base of troubleshooting articles and FAQs.
Produce user-friendly analytical reports and documentation for 1,000 users, while managing forums and resolving 250+ customer issues, utilizing data-driven insights to improve customer satisfaction. Provide feedback on product improvements and enhancements.
Continuously learn and develop effective solutions to provide the best possible support.
Developed customized data analysis scripts tailored for Mac devices using Bash, and for Windows devices using Batch/PowerShell, enabling remote monitoring and control across 500+ devices.
Resolved critical client issues, including developing Bash scripts to uninstall applications on macOS, addressing telemetry configuration challenges on Windows 10/11, and troubleshooting ThinkShield version discrepancies in MotoOEM Config.
Education
B.Tech - Information and communication Technology
Sastra University
Thanjavur, TamilNadu
06.2023
High school - MPC
Narayana Junior College
Hyderabad, Telangana
03.2019
10th class -
Little Scholar School
Hyderabad, Telangana
04.2017
Skills
Python programming
Scripting
Pandas
NumPy
SQL
Microsoft Office
Technical documentation
Competitive analysis
Customer segmentation
Critical path identification
Product issue resolution
Communication Skills
Customer engagement
Zendesk ticketing
Technical support
Forum posting
Feature research
Affiliations
I studied Slokas and Vedas for 10 years through Sri Sathya Sai Balvikas, winning 2nd prize in a state-level roleplay competition, and completing Level 2 certification at the Shivam Centre in Hyderabad. I volunteered at water camps, conducted Narayana Seva for government hospitals, and donated to the Devnar Foundation for the Blind
Served as a member and captain of the school's Scouts and Guides, as well as the football and kabaddi teams
Led as the PR Head of ICTAS, organizing alumni sessions for placements, and coordinating tech and non-tech events
Tweet emotion recognition with TensorFlow, Coursera project network
Working with BigQuery, Coursera project network
Soft skill development, NPTEL
Developing soft skills and personality, NPTEL
Accomplishments
Awarded a €5,900 scholarship as a reduction in tuition fees for the MSc in Computing (Artificial Intelligence) program at Dublin City University for the upcoming September 2025 intake, recognizing academic excellence and potential in the field of artificial intelligence
Projects
Diabetic prediction using fused algorithm 01/01/23 - 06/30/23,
Designed and developed a diabetes prediction model using machine learning techniques, including Support Vector Machine (SVM), Artificial Neural Network (ANN), K-Nearest Neighbors (KNN), Naive Bayes (NB), and Decision Trees.
Conducted data analysis, built a prediction engine, and fused algorithms with Multilayer Perceptron (MLP) to enhance accuracy., Compared results with existing models and highlighted the system's benefits and real-world applications.
Deep Player Performance Index in T20 Cricket, 03/01/22- 06/30/22
Developed the Deep Player Performance Index (DPPI) project to evaluate T20 cricket players' strengths, aiding franchises and auctioneers in selecting players based on current form and team roles.
Utilized K-means Clustering to categorize players based on performance and Random Forest Algorithm to assess player statistics scraped from ESPN, helping determine the optimal XI for tournaments like the IPL and T20 World Cup.