Dakshita Jain
Gurgaon
Summary
The resourceful accounts assistant is known for high productivity and efficient task completion. Skill set includes financial reporting, ledger management, and reconciliation processes. Excel in time management, problem-solving, and teamwork, ensuring seamless financial operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Admin and Accounts Consultant
Purav Properties
Gurgaon
09.2024 - 02.2025
- Oversaw customer interactions and handled TDS filing, enhancing client satisfaction and compliance with financial regulations.
- Managed administrative, receptionist, and accounting functions, including data entry and invoice processing, to ensure seamless departmental operations.
- Utilized Tally ERP for efficient financial management and streamlined accounting processes.
Senior Customer Care Consultant
Ferns n Petals (FNP)
Gurgaon
04.2024 - 08.2024
- Responded promptly to all incoming emails, phone calls, and online chats from customers.
- Maintained detailed records of customer interactions for future reference.
- Researched resolutions, contacted necessary departments, and responded to customers by phone, mail, or fax as a follow-up.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Accounts Executive
Pansen Engineering India Pvt. Ltd.
Gurgaon
06.2023 - 12.2023
- Researched and resolved discrepancies between accounts payable and receivable records.
- Reconciled bank accounts every month to ensure accuracy of records.
- Operated register, handled cash, and processed credit card transactions.
- Assisted in the preparation of financial statements, budgets, and forecasts for the company.
- Reviewed financial documents for accuracy before submission.
- Performed month-end closing activities such as journal entries, accruals, and reconciliations
Senior Customer Service Consultant
SI-UK
Gurgaon
12.2022 - 04.2023
- Provided high-level customer service to clients, resolving complex issues and inquiries promptly.
- Maintained accurate records of customer interactions using CRM software tools.
- Organized promotional events for customers, including webinars, workshops, and seminars.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Recommended improvements in products, services, and billing methods to management to prevent future problems.
Senior Customer Care Consultant
Ferns n Petals
Gurgaon
04.2022 - 11.2022
- Responded promptly to all incoming emails, phone calls, and online chats from customers.
- Developed customer-specific solutions to address their individual needs and concerns.
- Provided feedback to supervisors on ways to improve customer service processes.
- Resolved customer complaints regarding products or services promptly.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Education
BBA - Commerce
DPG Degree College (Affiliated By - MDU)
Gurgaon07-2021
XIIth -
Sh Sn Sidheshwar Sr. Sec. Public School
Gurgaon03-2018
Skills
- Accounts reconciliation
- Data entry
- Billing adjustments
- Client relationship management
- Financial documentation
- Effective communication
- Microsoft office
- Account management
- Data management
- Financial reporting
Languages
- English, Working proficiency
- Hindi, Full working proficiency
Certification
- Tally ERP (2023)
- SAP FICO (2024)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Admin and Accounts Consultant
Purav Properties
09.2024 - 02.2025
Senior Customer Care Consultant
Ferns n Petals (FNP)
04.2024 - 08.2024
Accounts Executive
Pansen Engineering India Pvt. Ltd.
06.2023 - 12.2023
Senior Customer Service Consultant
SI-UK
12.2022 - 04.2023
Senior Customer Care Consultant
Ferns n Petals
04.2022 - 11.2022
BBA - Commerce
DPG Degree College (Affiliated By - MDU)
XIIth -
Sh Sn Sidheshwar Sr. Sec. Public School
Similar Profiles
CEDRIC N. FIERCECEDRIC N. FIERCE
Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.
Jenna UtleyJenna Utley
Real Estate Consultant at Coastal Properties Group|Forbes Global PropertiesReal Estate Consultant at Coastal Properties Group|Forbes Global Properties
Samantha PowellSamantha Powell
Marketing Coordinator at Coastal Properties Group Forbes Global PropertiesMarketing Coordinator at Coastal Properties Group Forbes Global Properties
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai
Sakshi ShuklaSakshi Shukla
Supervisor (C9) at Citi Corp ServicesSupervisor (C9) at Citi Corp Services