Dakshnamoorthy G
IT Support
Bengaluru,KA
Summary
Dynamic IT Support professional with a proven track record at Schneider Electric, delivering exceptional customer service and attention to detail. Expert in Active Directory management and hardware troubleshooting, successfully resolving issues for over 5000 users. Adept at using ServiceNow for efficient ticketing and asset management, ensuring seamless operations and user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tech Partner-IT Support
Schneider Electric
04.2022 - 09.2025
- Provided L1/L2 IT support for 5000+ users across applications, hardware, and networking.
- Resolved issues related to Windows OS, O365, Outlook, VPN, and network connectivity.
- • Managed Active Directory accounts, password resets, and access permissions.
- Performed software installation, configuration, and patch updates.
- Handled incident and service requests using ServiceNow.
- Maintained IT asset inventory and performed regular audits.
- Supported routers, switches, and security tools (basic level).
- Coordinated end-to-end onboarding for new hires, ensuring a smooth transition into the organization.
- Ensured continuous printer functionality by troubleshooting issues and performing routine toner replenishment.
- Responded to security tickets involving potential malicious activity or user-reported vulnerabilities, ensuring timely investigation and resolution.
Education
Bachelor of Engineering - Computer Science Engineering
Anna University
Chennai08-2021
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Active Directory (Users, Groups, Permissions)
- Hardware Troubleshooting (Laptops, Printers)
- Asset Management
- Ticketing Tools (ServiceNow)
- Backup & Restore
- AWS & Azure Cloud Basics
Certification
- AWS Cloud Practitioner
- Microsoft Azure Fundamentals (AZ-900)
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Tech Partner-IT Support
Schneider Electric
04.2022 - 09.2025
Bachelor of Engineering - Computer Science Engineering
Anna University