Dalbeer Singh
New Delhi
Summary
Ability to work in a growing company using my Technical Knowledge & Services to help further my knowledge and help organization scale new heights. Reliable professional with strong technical skills. Exceptional problem-solving abilities with demonstrated experience in support. Delivers support and maintenance on SaaS and Cloud-based applications. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
Work History
Application Support Specialist
PISOFTEK LTD
12.2023 - Current
- Responded to customer inquiries and provided technical assistance over phone and E-mails
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Created user accounts and assigned permissions.
- Provided training to end users on new and updated systems and software.
- Providing SQL based support to the customer on Priority 1 based issues.
- Skilled in monitoring alerts, managing alerts, and communicating findings to the relevant team while analyzing root causes.
- Expert on responding to user inquiries, diagnosed issues, and resolved technical problems in the timely manner to minimize downtime.
- Develop SQL based reports for delivery to customers using JOINS and other SQL function.
Application Support Specialist
Birchstreet System Inc
09.2021 - 09.2023
- Provide support on incidents / service requests as per standard SLAs/Turnaround Times. Ability to do first level of Investigation.
- Troubleshoot network, database, and software problems for our client implementations.
- Technical Support Expertise: Extensive experience in providing technical support to customers, both internal and external, utilizing SQL and JIRA. Skilled in troubleshooting complex technical issues and delivering efficient solutions.
- Collaboration and Communication: Proven ability to work collaboratively with Level 2 and development teams to investigate and resolve escalated issues. Effective communication skills, both written and verbal, in conveying technical information to non-technical stakeholders.
- Strong interpersonal ability to interact with teams across various sites/branches and within the organization.
- Would be the Primary escalation point for all blockages in the pipelines.
- Diagnose issues effectively and efficiently, completing all troubleshooting steps and escalation forms, as necessary.
- Development and document support process (SOPs).
- SQL Proficiency: Demonstrated expertise in SQL query optimization, database troubleshooting, and performance tuning. Proficient in writing complex queries, analyzing data, and identifying root causes of issues.
AR Analyst
R1 RCM
12.2019 - 11.2020
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
Education
Bachelor of Computer Applications -
IP University
Delhi, DL07.2018
Pursuing Master of Computer Applications -
IGNOU
DELHISkills
- SQL, Oracle
- Salesforce CRM, ADMIN Roles , OTRS
- JIRA
- Incident Management
- Escalation Management
- Linux
- XML
Tools -
- Webmin, FileZillla
- OPS Tool , ADM
- EC2
- Splunk
Timeline
Application Support Specialist
PISOFTEK LTD
12.2023 - Current
Application Support Specialist
Birchstreet System Inc
09.2021 - 09.2023
AR Analyst
R1 RCM
12.2019 - 11.2020
Bachelor of Computer Applications -
IP University
Pursuing Master of Computer Applications -
IGNOU
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