Dale Dreher
Borden
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
20
20
years of professional experience
Work History
Operations Manager
MAR-DA COMPANY
06.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Coordinator
TRIPLE D TRANSPORT
01.2004 - 06.2020
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Oversaw day-to-day operations of large teams across several sites.
- Scheduled meetings for senior management team and booked conference rooms.
- Tracked company equipment, tools and technology to manage inventory.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
RIVERVIEW HIGH SCHOOL
Warsaw, OH05.1979
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Management
- Inventory Management
- Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Staff Development
- Customer Relationship Management
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Inventory Control
- Workflow Optimization
- Strategic Planning
- Project management abilities
- Project Leadership
- Process Improvement
- Schedule Management
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Continuous improvements
- Organizational Management
- Superb time management skills
- Project planning and development
- Logistics Management
- Invoice Processing
- Customer Retention
- Retail Operations Management
- Cost Reduction
- Business Planning
- Logistics Oversight
- Data Management
- Risk Management
- Budget Development and Management
- Cross-functional communications
- Complex problems analysis
- Data Analysis
- Performance reporting
- Process flows
- Strategic Partnerships
- Data Evaluation
- Sales background
Timeline
Operations Manager
MAR-DA COMPANY
06.2020 - Current
Operations Coordinator
TRIPLE D TRANSPORT
01.2004 - 06.2020
High School Diploma -
RIVERVIEW HIGH SCHOOL
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