Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dalia  Ojha

Dalia Ojha

Operation Team Leader - Voice Process
Durgapur,WB

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Resourceful professional in culinary management, known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at communication, leadership, and problem-solving to enhance team performance and ensure top-notch dining experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Operation Team Leader Voice Process ( RCC ) Since

Reliance Infocom PPM Service Limited
Durgapur, West Bengal
08.2021 - 12.2025
  • Provided support in developing strategic plans for improving team performance.
  • Maintained an up-to-date knowledge of industry trends and best practices related to operations.
  • Identified training needs within the team and arranged appropriate training sessions.
  • Created weekly and monthly reports on team performance, productivity, and overall results achieved.
  • Conducted regular performance reviews of team members, providing feedback and coaching.
  • Coordinated cross-functional teams to develop new processes and improve existing ones.
  • Analyzed trends in customer service data to identify areas for improvement.
  • Monitored daily operations to identify opportunities for process optimization.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Analyzed operational data to identify trends and implement strategic improvements.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.

Education

Bachelor of Science - Science

Triveni Devi Bhalotia Collage
Raniganj , West Bengal , India
06.2001 - 08.2004

Skills

  • Team leadership
  • Data analysis
  • Customer service
  • Strategic planning
  • Operational standards
  • Coaching strategies
  • Report generation
  • Performance management
  • Process optimization
  • Time management
  • Scheduling coordination
  • Compliance monitoring
  • Customer relations
  • Operational planning
  • Customer relationship development
  • Employee development
  • KPI tracking
  • Team Training
  • Root-cause analysis
  • Performance monitoring
  • Quality assurance
  • Self motivation
  • Microsoft Excel
  • Teamwork
  • Communication skills
  • Compliance management

Timeline

Operation Team Leader Voice Process ( RCC ) Since

Reliance Infocom PPM Service Limited
08.2021 - 12.2025

Bachelor of Science - Science

Triveni Devi Bhalotia Collage
06.2001 - 08.2004
Dalia OjhaOperation Team Leader - Voice Process