Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
DALILA HASAN

DALILA HASAN

Dubai

Summary

Motivated and detail-oriented Health Administration graduate with hands-on experience in customer service, data management, and clinical support. Passionate about enhancing healthcare operations through efficient administrative practices and strategic planning. Seeking an opportunity to contribute to an organization committed to patient care excellence and operational improvement.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Doctors Clinic Diagnosis Center

• Welcomed and assisted patients, ensuring a positive and efficient visit experience.

• Accurately registered patients and maintained up-to-date patient records.

• Conducted follow-up communication to monitor patient satisfaction.

Data Entry

Ministry of Health and Prevention

• Digitized physical records and ensured accurate database entry.

• Managed address records and ensured data integrity within the healthcare system.

Customer Service Agent

Flydubai Airline
11.2022 - Current

• Delivered prompt and professional responses to customer inquiries and concerns.

• Provided accurate information on services and policies, resolving issues efficiently.

• Collaborated with colleagues to meet performance targets and improve service quality.

Education

Bachelor of Science - Health Administration

Hamdan Bin Mohammed Smart University
Dubai,UAE
12-2024

High School Diploma -

National Charity School
Dubai, UAE
01-2019

Skills

  • Strong communication & negotiation
  • Leadership & teamwork
  • Adaptability under pressure
  • Self-driven and initiative-taking
  • Effective time management
  • Strategic decision-making
  • Innovative problem-solving

Certification

• Occupational Health & Safety Internship – Dec 2024

• IHI Course: Introduction to Patient-Centered Care – Mar 2024

• Delos Environmental Health Project Participant – Aug 2023

• Certified in First Aid – May 2023

• Innovation Think Tank Program – Fakeeh University Hospital, Jan 2022

• EMSAT – Emirates Standardized Test – Feb 2021

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

Customer Service Agent

Flydubai Airline
11.2022 - Current

Administrative Assistant

Doctors Clinic Diagnosis Center

Data Entry

Ministry of Health and Prevention

Bachelor of Science - Health Administration

Hamdan Bin Mohammed Smart University

High School Diploma -

National Charity School

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DALILA HASAN