Daliya
Hyderabad
Summary
Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven Team Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, conflict resolution, and strategic planning. Excel in communication, adaptability, and problem-solving, ensuring success in fast-paced environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Team Manager
Foundever Sitel
HYDERABAD
08.2020 - Current
- Team Manager
- Worked for Trainline UK & Klarna
- Quality Assurance Professional (Trainline UK)
- Supervised daily operations to ensure smooth team workflow and process adherence. Trained new team members on company policies and operational procedures effectively.
Process Associate
Afshan Qtat BPO Solution Pvt.Ltd.
HYDERABAD
07.2019 - 08.2020
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified needs of customers promptly and efficiently.
Telemarketer
Livewires Media Institute
Hyderabad
03.2019 - 07.2019
- Conducted outbound calls to engage potential clients and promote services.
Tele Marketing Executive
Credex Finsol Pvt Ltd
Hyderabad
09.2018 - 03.2019
- Conducted outbound calls to engage and inform potential clients about services.
Customer Service Executive
Celestyn Solutions
Hyderabad
11.2017 - 08.2018
- Handled customer inquiries through phone and email communications.
Education
BBA - Financial Management
Anwar Ul Loom College Of Education
HYDERABAD, INDIA 03.2021 - 08.2024
Skills
- Mentoring & Development
- Team Leadership
- Team Leadership
- Motivational
- Decision-making
- Quality Assurance Professional
- Conflict resolution
- Strong communication ability
Personal Information
- Father's Name: Mohammed Siraj Ahmed Khan
- Nationality: Indian (Born & raised in Kuwait)
Languages
English
Proficient
C2
Arabic
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
BBA - Financial Management
Anwar Ul Loom College Of Education
03.2021 - 08.2024
Team Manager
Foundever Sitel
08.2020 - Current
Process Associate
Afshan Qtat BPO Solution Pvt.Ltd.
07.2019 - 08.2020
Telemarketer
Livewires Media Institute
03.2019 - 07.2019
Tele Marketing Executive
Credex Finsol Pvt Ltd
09.2018 - 03.2019
Customer Service Executive
Celestyn Solutions
11.2017 - 08.2018