Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daljit Kaur

Ludhiana

Summary

Guest Delight Manager with 11 + years of experience working on and leading a team of 25

employee's.Personally handled the customer's query and accumulating a 96% customer satisfaction

rating.Department Manager with 1+ year of experience working on leading team .Hardworking

Employee with Customers Services, Multitasking and Time Management Abilities. Devoted to giving

every customer a positive and memorable Experience. Dedicated Department Manager with

undeniable service, employee development, and interpersonal skills.

Overview

12
12
years of professional experience

Work History

Department Manager

Avenue supermarts Limited
08.2024 - Current
  • Ensure smooth daily functioning of store opeartions.
  • Maintain proper stock levels and monitering shelf display, signage and product visibility
  • Ensure FIFO(First in First out) and expiry control
  • Supervise and guide floor staff, allocate task and schedules to ensure efficiency
  • Train team membres on SOP's, product knowledge, and customer service.
  • Minimize shrinkage, damages and pilferage
  • monitor fast-and slow-moving items
  • Address customer complaintsor queries effectively
  • Maintain cleanliness and hyginene as per company standerds.
  • Ensure compliance with safety, fire and operational norms,
  • Reporting to store manager daily/weekly reports stock, staff attendance.

Guest Delight Manager

Domino's Pizza
09.2022 - 07.2024
  • Guest Delight Manager with 11 + years of experience working on and leading a team of 25 employee's.
  • Personally handled the customer's query and accumulating a 96% customer satisfaction rating.
  • Follow brand policies, safety norms and hygiene protocols.
  • Comply with audit and quality check guidlines.
  • Hardworking Employee with Customers Services, Multitasking and Time Management Abilities.
  • Devoted to giveg every customer a positive and memorable Experience.
  • Ensure minimal wait time and smooth service standards.
  • Ensure team members follow SOP;s for hygiene, Beheaviour and communication.
  • Moniter order accuracy, cleanliness and overall ambiance.
  • Coordinate with kitchen,Delivery, billing and housekeeping for seamless service.

Senior Assistant Manager

Domino's Pizza
06.2019 - 09.2022
  • Oversee overall store opertaion in absence of the Store Manager.
  • Manage store opening & closing as per operational guidlines.
  • Allocate duties, manager shift rotation and ensure optimum staffing.
  • Moniter adhereance to grooming and beheavioural standards.
  • Maintain consistent product quality and portion control.
  • Manage inventory level, reorder supplies and prevent wastage.
  • Reduce pilferage, overproduction and food cost variance.

Assistant Manager

Domino's Pizza
02.2018 - 06.2019
  • Open and close the store as per shift schedule.
  • Supervise and guide the team members.
  • Monite kitchen cleanliness, food prep and storageguidline.
  • Ensure FIFO (First In First Out) in ingredients usage.
  • Assist in cash handling, and billing.
  • Motivate the team to perform efficiently and professionally.

Associate Manager

Domino's Pizza
01.2017 - 02.2018
  • Supervise shift activities to ensure smooth dine-in, takeaway and delivery services.
  • Guide and moniter team members(kitchen staff, counter staff and delivery executive).
  • Conduct routine checks on food saftey and sanitaion protocols.
  • Maintain proper storage and handling raw materials
  • Moniter stock levels of ingredient, packagingand store supplies.
  • Manage order flow, ensure quick service.
  • Ensure all food items meet domino's quality, freshness and taste standards.

Team Member

Domino's Pizza
01.2014 - 01.2017
  • Prepared and cooked menu items according to company standards.
  • Maintained cleanliness and organization of kitchen and dining areas.
  • Handled cash transactions accurately.
  • Followed safety guidelines and health regulations in food preparation.
  • Pack order neatly with correct label for dine-in takeaway or delivery.
  • coordinate with delivery riders to ensure on-time dispatch.
  • Operate POS system, process payments(Cash, Card & UPI) and issue receipt.
  • Maintain accuracy in csh transactions and reconcile at shift end.

Education

B.H.M

Global Tech Institute of Management
01-2022

Senior Secondary

Govt. Senior School
01-2013

Skills

  • Communication Skills
  • Leadership & Team Management
  • Problem solving & decision making
  • Ability to Work Under Pressure
  • Customer satisfaction
  • Quick Learner
  • MS Office
  • Customer Service Excellence
  • Team work
  • Multi-tasking
  • Time management
  • Hard work and dedication
  • Training & Development

Languages

  • English
  • Hindi
  • Punjabi

Timeline

Department Manager

Avenue supermarts Limited
08.2024 - Current

Guest Delight Manager

Domino's Pizza
09.2022 - 07.2024

Senior Assistant Manager

Domino's Pizza
06.2019 - 09.2022

Assistant Manager

Domino's Pizza
02.2018 - 06.2019

Associate Manager

Domino's Pizza
01.2017 - 02.2018

Team Member

Domino's Pizza
01.2014 - 01.2017

B.H.M

Global Tech Institute of Management

Senior Secondary

Govt. Senior School

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