Daljit Kaur
Ludhiana
Summary
Guest Delight Manager with 11 + years of experience working on and leading a team of 25
employee's.Personally handled the customer's query and accumulating a 96% customer satisfaction
rating.Department Manager with 1+ year of experience working on leading team .Hardworking
Employee with Customers Services, Multitasking and Time Management Abilities. Devoted to giving
every customer a positive and memorable Experience. Dedicated Department Manager with
undeniable service, employee development, and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Department Manager
Avenue supermarts Limited
08.2024 - Current
- Ensure smooth daily functioning of store opeartions.
- Maintain proper stock levels and monitering shelf display, signage and product visibility
- Ensure FIFO(First in First out) and expiry control
- Supervise and guide floor staff, allocate task and schedules to ensure efficiency
- Train team membres on SOP's, product knowledge, and customer service.
- Minimize shrinkage, damages and pilferage
- monitor fast-and slow-moving items
- Address customer complaintsor queries effectively
- Maintain cleanliness and hyginene as per company standerds.
- Ensure compliance with safety, fire and operational norms,
- Reporting to store manager daily/weekly reports stock, staff attendance.
Guest Delight Manager
Domino's Pizza
09.2022 - 07.2024
- Guest Delight Manager with 11 + years of experience working on and leading a team of 25 employee's.
- Personally handled the customer's query and accumulating a 96% customer satisfaction rating.
- Follow brand policies, safety norms and hygiene protocols.
- Comply with audit and quality check guidlines.
- Hardworking Employee with Customers Services, Multitasking and Time Management Abilities.
- Devoted to giveg every customer a positive and memorable Experience.
- Ensure minimal wait time and smooth service standards.
- Ensure team members follow SOP;s for hygiene, Beheaviour and communication.
- Moniter order accuracy, cleanliness and overall ambiance.
- Coordinate with kitchen,Delivery, billing and housekeeping for seamless service.
Senior Assistant Manager
Domino's Pizza
06.2019 - 09.2022
- Oversee overall store opertaion in absence of the Store Manager.
- Manage store opening & closing as per operational guidlines.
- Allocate duties, manager shift rotation and ensure optimum staffing.
- Moniter adhereance to grooming and beheavioural standards.
- Maintain consistent product quality and portion control.
- Manage inventory level, reorder supplies and prevent wastage.
- Reduce pilferage, overproduction and food cost variance.
Assistant Manager
Domino's Pizza
02.2018 - 06.2019
- Open and close the store as per shift schedule.
- Supervise and guide the team members.
- Monite kitchen cleanliness, food prep and storageguidline.
- Ensure FIFO (First In First Out) in ingredients usage.
- Assist in cash handling, and billing.
- Motivate the team to perform efficiently and professionally.
Associate Manager
Domino's Pizza
01.2017 - 02.2018
- Supervise shift activities to ensure smooth dine-in, takeaway and delivery services.
- Guide and moniter team members(kitchen staff, counter staff and delivery executive).
- Conduct routine checks on food saftey and sanitaion protocols.
- Maintain proper storage and handling raw materials
- Moniter stock levels of ingredient, packagingand store supplies.
- Manage order flow, ensure quick service.
- Ensure all food items meet domino's quality, freshness and taste standards.
Team Member
Domino's Pizza
01.2014 - 01.2017
- Prepared and cooked menu items according to company standards.
- Maintained cleanliness and organization of kitchen and dining areas.
- Handled cash transactions accurately.
- Followed safety guidelines and health regulations in food preparation.
- Pack order neatly with correct label for dine-in takeaway or delivery.
- coordinate with delivery riders to ensure on-time dispatch.
- Operate POS system, process payments(Cash, Card & UPI) and issue receipt.
- Maintain accuracy in csh transactions and reconcile at shift end.
Education
B.H.M
Global Tech Institute of Management
01-2022
Senior Secondary
Govt. Senior School
01-2013
Skills
- Communication Skills
- Leadership & Team Management
- Problem solving & decision making
- Ability to Work Under Pressure
- Customer satisfaction
- Quick Learner
- MS Office
- Customer Service Excellence
- Team work
- Multi-tasking
- Time management
- Hard work and dedication
- Training & Development
Languages
- English
- Hindi
- Punjabi
Timeline
Department Manager
Avenue supermarts Limited
08.2024 - Current
Guest Delight Manager
Domino's Pizza
09.2022 - 07.2024
Senior Assistant Manager
Domino's Pizza
06.2019 - 09.2022
Assistant Manager
Domino's Pizza
02.2018 - 06.2019
Associate Manager
Domino's Pizza
01.2017 - 02.2018
Team Member
Domino's Pizza
01.2014 - 01.2017
B.H.M
Global Tech Institute of Management
Senior Secondary
Govt. Senior School
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