DALMI ROY

With a deep-seated passion for the healthcare sector and an unwavering commitment to enhancing health operations, I aim to leverage my expertise in data analysis, client relationship management, and policy processing to drive innovative solutions as a Healthcare Analyst. Meticulously trained in pharmacy and armed with hands-on experience in medical client partnering, I am poised to contribute to effective healthcare service delivery. My objective is to employ analytical acumen and regulatory knowledge to improve patient outcomes, streamline operations, and uphold the integrity of healthcare data.

Expertise in health operation processing with a proven track record at HSBC Electronic Data Processing and Access Health Care Pvt Ltd. Proficient in the analysis and processing of Employee Benefit policies, contributing to client satisfaction and operational efficiency. Skilled in utilizing VLOOKUP and Salesforce to manage and interpret large datasets, driving insights for business development. Strong command of Excel for meticulous documentation and reporting, ensuring accuracy and regulatory compliance. Demonstrated ability to multitask and organize workloads effectively, maintaining high-quality standards under tight deadlines. Adept at fostering teamwork and collaboration, proven by successfully supporting peers to achieve collective goals. Recognized for exceptional attention to detail and quality control, pivotal in upholding service excellence in healthcare operations.

• Instrumental in introducing a new policy processing procedure that enhanced operational productivity by 15%.
• Received commendations for outstanding client service, leading to a 98% client retention rate during my tenure.

• Volunteering at local health clinics
• Reading medical journals and literature
• Participating in fitness and wellness activities
• Traveling to explore global healthcare systems

• English
• Malayalam
• Kannada