Dalmova Amresh Kumar
Hyderabad
Summary
Talented Executive Director offering proven background in business operations and driving organizational change at operational levels. Demonstrated leadership, planning, and problem-solving abilities focused on delivering robust, performance-oriented results to meet current and expected demands.
Overview
22
22
years of professional experience
Work History
Executive Director - Operations Senior Manager
Wells Fargo
Hyderabad
05.2020 - Current
- Leads Home Lending Operations Transactional Quality Control and Testing team, managing multiple Global Delivery Activities, providing support for procedure adherence, quality control reviews, and control testing.
- Managing a team of 100+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created a collaborative environment that fosters continuous improvement and encourages employee engagement.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Developed and led process improvements to optimize operations and reduce costs.
- Provided oversight of the department to ensure compliance with established policies and procedures.
- Implemented risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Ensured compliance with applicable laws, regulations, policies, and procedures across units
- Developed and implemented strategic plans to ensure organizational growth and development.
- Coordinated with internal departments to ensure successful execution of projects according to timeline.
- Developed long-term relationships with key stakeholders, including line of Business, senior leadership, and support teams.
Senior Manager - Operations
Wells Fargo
Hyderabad
05.2015 - 04.2020
- Managed a team of 150+ employees for Home Lending Operations - Home Loan Processing support by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained adequate staffing to meet objectives within budgeted headcount.
- Developed and led process improvements to optimize operations and reduce costs.
- Inspected completed work to drive quality, timeliness, and company standards.
- Organized team activities to build camaraderie and foster a pleasant workplace culture.
- Ensured compliance with applicable laws, regulations, policies, and procedures across the business unit.
- Provided operational updates to the executive team to mitigate areas of concern.
- Developed long-term relationships with key stakeholders, including line of Business, senior leadership, and support teams.
Operations Manager
Wells Fargo
Hyderabad
07.2012 - 04.2015
- Managed a team of 15+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes and team performance.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Supervised day-to-day workflow of employees in order to maximize productivity.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Presented performance and productivity reports to supervisors.
Assistant Operations Manager
Wells Fargo
Hyderabad
11.2010 - 04.2012
- Provided guidance and support to team members in order to meet productivity and quality standards.
- Coached employees to work together to carry out daily functions and meet team objectives.
- Delegated work to staff, setting priorities and goals.
Assistant Operations Manager
Bank of America Continuum Solutions
Hyderabad
02.2007 - 11.2010
Operations Team Leader
Nipuna - Satyam BPO
Hyderabad
09.2006 - 04.2007
Operations Team Leader
Hewlett Packard
Bengaulru
09.2005 - 09.2006
Order Fulfillment Associate
Hewlett Packard
Bengaulru
01.2003 - 08.2005
Education
Bachelor of Commerce - Civics, Economics And Commerce
Wesley Degree College
Hyderabad06-2000
Skills
- Operations Management
- Leadership Development
- Stakeholder Relations
- Service Orientation
- Continuous Improvement
- Process Transitions
Timeline
Executive Director - Operations Senior Manager
Wells Fargo
05.2020 - Current
Senior Manager - Operations
Wells Fargo
05.2015 - 04.2020
Operations Manager
Wells Fargo
07.2012 - 04.2015
Assistant Operations Manager
Wells Fargo
11.2010 - 04.2012
Assistant Operations Manager
Bank of America Continuum Solutions
02.2007 - 11.2010
Operations Team Leader
Nipuna - Satyam BPO
09.2006 - 04.2007
Operations Team Leader
Hewlett Packard
09.2005 - 09.2006
Order Fulfillment Associate
Hewlett Packard
01.2003 - 08.2005
Bachelor of Commerce - Civics, Economics And Commerce
Wesley Degree College
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Kavya S PrabhuKavya S Prabhu
Senior Institutional Investment Analyst at Wells FargoSenior Institutional Investment Analyst at Wells Fargo