Dalton Blair
Einstein’s Bagels
Aurora
7
years of professional experience
A full time student and full time employee who is customer-focused hospitality professional with 5+ years of hands-on experience in high-volume food service and retail environments. Known for calm, safety-first service, strong communication, and proven de-escalation skills; consistently deliver efficient, friendly, and seamless guest experiences under pressure. Highly adaptable team player with meticulous attention to detail and a commitment to customer comfort, safety, and operational excellence. Also experienced with troubleshooting hardware and software issues to ensure smooth IT operations. Utilizes effective communication skills to assist users and resolve technical problems efficiently. Knowledge of various operating systems and networking protocols.
Work History
Shift Lead Manager
7 Months- Delivered friendly, efficient customer service that enhanced customer satisfaction in a fast-paced environment.
- Operated the POS system to take orders and process cash and card payments.
- Prepared food and beverages to meet company standards and uphold food safety guidelines, ensuring quality and compliance.
- Maintained the cleanliness of the kitchen, dining, and service areas.
- Restocked inventory and monitored ingredient levels to maintain seamless operations and prevent service interruptions.
- Collaborated with team members to fulfill high-volume orders accurately and quickly.
- Addressed customer inquiries professionally and resolved major and minor issues professionally.
- Followed opening and closing procedures, including setup and sanitation tasks.
Bakery Associate
5 Months- Managed inventory by restocking shelves, organizing displays, and maintaining accurate product counts to meet daily store needs.
- Did daily reports on inventory count, ordered supplies and ingredients needed within the bakery, and decorated cupcakes and cakes as needed.
- Collaborated with team members and supervisors to meet sales goals, maintain store cleanliness, and ensure compliance with safety standards.
- Cross-trained in nine departments, including Front End, Grocery, Apparel, Electronics, Home Goods, Sporting Goods, Customer Service, and Bakery.
- Worked on the production line to ensure products (Donuts, Bread) needed for the day were produced and packaged accordingly.
Back of House
3 Months- Prepare and cook menu items (chicken, sides, breakfast items) following strict recipes.
- Maintain food safety and sanitation standards (clean surfaces, proper storage, handwashing)
- Operate kitchen equipment (fryers, grills, breading stations) safely and efficiently.
- Stock and rotate inventory (FIFO), monitor ingredient levels.
- Work breading station (marinating, breading chicken consistently and quickly)
- Assemble orders accurately and communicate with the front-of-house team.
- Follow time standards to ensure fast, high-quality service.
- Dispose of waste properly and handle raw food carefully to avoid cross-contamination.
Server
1 Year 2 Months- Handled high-volume shifts efficiently while maintaining accuracy and composure in a fast-paced environment.
- Collaborated with kitchen and bar staff to ensure smooth communication and timely order delivery.
- Trained new servers on company policies, service techniques, and customer engagement strategies.
- Followed all health, safety, and sanitation guidelines to maintain a clean and compliant work environment.
Team Associate
3 Years 1 Month- Managed inventory by restocking shelves, organizing displays, and maintaining accurate product counts to meet daily store needs.
- Operated cash registers, processed transactions quickly and accurately, and handled returns or exchanges in compliance with company policies.
- Collaborated with team members and supervisors to meet sales goals, maintain store cleanliness, and ensure compliance with safety standards.
- Cross-trained in nine departments, including Front End, Grocery, Apparel, Electronics, Home Goods, Sporting Goods, Customer Service, Bakery, and Deli.
Crew Member
7 Months- Worked with team members to meet daily goals and ensure smooth restaurant operations.
- Managed POS system transactions including cash, credit, returns, and refunds to guarantee constant accurate cash flow.
- Communicated clearly with coworkers and customers to ensure accurate and timely service.
- Handled customer concerns courteously and resolved issues to maintain positive guest experiences.
Education
Associate of Science - Information And Communication Technology
- Double Major in Cyber-Security & Media Production, with a Minor in Apparel Design & Production
Diploma
Core 40 Graduate
Skills
Time Management
Multitasking
Teamwork & Communication
Problem Solving
Adaptability
Communication
Attention to Detail
De-escalation & Conflict Resolution
Patience & Empathy
Technical Competency
Team motivation
Policy enforcement
Team development
Documentation and reporting
Flexible schedule
Organizational skills
LEADERSHIP, ACTIVITIES, & SERVICE
Mentor, Muncie, Indiana, 2022-08, 2023-05, Guided and supported mentees in developing academic, professional, and personal goals through regular check-ins and feedback, Provided one-on-one coaching to help students improve study habits, time management, and confidence., Facilitated group discussions and workshops on topics such as career development, communication, and teamwork., Collaborated with program staff and other mentors to coordinate events and share best practices.
Timeline
Shift Lead Manager
Einstein’s Bagels
02.2026 - CurrentRead More
Bakery Associate
Walmart
05.2025 - 10.2025Read More
Back of House
Chick-Fil-La
02.2025 - 05.2025Read More
Server
Olive Garden
11.2023 - 01.2025Read More
Team Associate
Walmart
10.2020 - 11.2023Read More
Crew Member
McDonald’s
03.2020 - 10.2020Read More
South Dearborn High School
Diploma
Read More
Ball State University
from Double Major in Cyber-Security & Media Production, with a Minor in Apparel Design & Production
Read More
Ivy Tech Community College of Indiana
Associate of Science from Information And Communication Technology
Read More