DAMAN VOHRA
New Delhi
Summary
Subject Matter Expert experienced in employee training, relationship building, and enhancing operational efficiency through problem-solving and data analysis. Achieved process improvements and compliance through effective training sessions and documentation enhancement. Focused on managing complex projects, fostering collaboration, and driving innovation to elevate team productivity and support business
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Subject Matter Expert
Silaris information private limited
New delhi
2025.01 - 2026.10
- Facilitated training sessions for new employees on compliance and regulatory standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted in creating user manuals for internal tools and client-facing applications.
- Utilized a document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with human resources to streamline employee processes, to support employee management and organizational planning.
- Maintained a positive working relationship with fellow staff and management.
Telemarketing Agent
Star health and allied insurance company limited
New delhi
2024.06 - 2024.10
- Conducted outbound calls to educate potential clients about health insurance products, enhancing their understanding of available options.
- Provided detailed information about policy features and coverage options during calls.
- Recorded customer interactions and updated client information in CRM systems.
- Clarified pricing structures to ensure customers fully understood terms before making purchase decisions.
- Assisted customers in selecting appropriate products or services that best fit their needs.
- Performed outbound calls to introduce products and services, engaging potential customers to generate interest.
Education
Master of Commerce - Business Communication
Hansraj College
New Delhi , India 2025.07 - 2026.09
Govt Boys Senior Secondary School
New Delhi, India Bachelor of Commerce - Commerce
Delhi University Sol
Delhi , India 2021.06 - 2024.09
Skills
Subject Matter Expert experienced in employee training, relationship building, and enhancing operational efficiency through problem-solving and data analysis Achieved process improvements and compliance through effective training sessions and documentation enhancement Focused on managing complex projects, fostering collaboration, and driving innovation to elevate team productivity and support business growth
Subject Matter Expert experienced in employee training, relationship building, and enhancing operational efficiency through problem-solving and data analysis Achieved process improvements and compliance through effective training sessions and documentation enhancement Focused on managing complex projects, fostering collaboration, and driving innovation to elevate team productivity and support business growth
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- Licensed by the IRDAI to source and solicit insurance policies
Timeline
Master of Commerce - Business Communication
Hansraj College
2025.07 - 2026.09
Subject Matter Expert
Silaris information private limited
2025.01 - 2026.10
Telemarketing Agent
Star health and allied insurance company limited
2024.06 - 2024.10
Bachelor of Commerce - Commerce
Delhi University Sol
2021.06 - 2024.09
Govt Boys Senior Secondary School