Damanpreet Kaur Kochar

• Delivered end-to-end support across the Order-to-Cash (O2C) cycle, including order processing, billing, payments, and issue resolution via chat
• Resolved billing queries, invoice discrepancies, and disputes with accuracy and timely follow-up
• Managed order creation, modifications, and tracking, ensuring smooth service delivery
• Assisted with payment processing and collections support, clarifying dues and payment timelines
• Recommended products/services and applied upselling techniques to drive revenue and customer value
• Collaborated with cross-functional teams to resolve order and billing issues efficiently while maintaining high customer satisfaction
• Handled payment failures, credit adjustments, and billing escalations efficiently.

Client: Xfinity (Comcast Central America)

Supported the end-to-end Order-to-Cash (O2C) process, including order management, billing, and post-sales support via chat. Resolved billing discrepancies by explaining invoices, billing cycles, and proration, ensuring accuracy and customer clarity. Drove revenue growth through cross-sell and up-sell opportunities by aligning customer needs with relevant products and services. Acted as a product consultant, identifying buying signals and closing sales. Maintained high customer satisfaction by managing escalations, resolving issues efficiently, and ensuring a seamless customer experience.