Damanpreet Singh
Operations Manager
Toronto
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
Work History
Operations Manager
Chandralok Residency Private Limited
Rewa
02.2021 - 06.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Food & Beverage Manager
Chandralok Residency Private Limited
Rewa
11.2019 - 01.2021
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Resolved customer complaints involving food or beverage quality and service.
Banquet Manager
Narmada Jackson’s
Jabalpur
09.2018 - 10.2019
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Directed and managed banquet functions for Number-person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Managed budgeting and invoicing for both large and small-scale events.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
Food & Beverage Captain
Narmada Jackson’s
Jabalpur
04.2017 - 08.2018
- Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
- Collaborated with the culinary team to develop seasonal menus that catered to diverse tastes, attracting new clientele.
- Streamlined communication between front-of-house and back-of-house teams through effective use of technology and clear verbal instructions.
- Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
- Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.
- Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
- Ensured smooth dining experiences by promptly addressing guest concerns and coordinating with the kitchen staff for timely meal preparation.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Food and Beverage Captain
Meghdoot Resort
Ujjain
01.2016 - 03.2017
- Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
- Collaborated with the culinary team to develop seasonal menus that catered to diverse tastes, attracting new clientele.
- Streamlined communication between front-of-house and back-of-house teams through effective use of technology and clear verbal instructions.
- Facilitated successful events by working closely with clients on menu selections, layout planning, and staffing requirements.
- Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.
- Contributed to increased revenue by promoting menu items, upselling specials, and offering personalized recommendations based on guest preferences.
- Ensured smooth dining experiences by promptly addressing guest concerns and coordinating with the kitchen staff for timely meal preparation.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Food and Beverage Server
Meghdoot Resort
Ujjain
03.2014 - 12.2015
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Remained focused, calm and professional during peak rush hours.
- Addressed and handled customer complaints in polite and professional manner.
Education
Master In Business Administration - Marketing
Awadesh Pratap Singh University
Rewa06.2021
Bachelor Of Commerce - Accounting And Business Management
Awadesh Pratap Singh University
Rewa07.2018
Skills
Financial Management
Data analysis
Fluent in English, Hindi & Punjabi
Budgeting and forecasting
P&L Management
Business administration
Customer relations specialist
Natural leader
Report generation
Cost reduction strategies
Negotiation
Business Development
Staff Management
Operations management
Accomplishments
Secured ALL INDIA RANK of 299 in National level entrance exam of The Institute of Hotel Management, Catering Technology and Applied Nutrition (IHMCT&AN), generally known as the Institute of Hotel Management(IHM), is a multi-location public hospitality school in India. IHM is established by the Ministry of Tourism of the Government of India.
Secured admission in IHM Dadar, Mumbai but couldn't continue due to family problems.
Timeline
Operations Manager
Chandralok Residency Private Limited
02.2021 - 06.2024
Food & Beverage Manager
Chandralok Residency Private Limited
11.2019 - 01.2021
Banquet Manager
Narmada Jackson’s
09.2018 - 10.2019
Food & Beverage Captain
Narmada Jackson’s
04.2017 - 08.2018
Food and Beverage Captain
Meghdoot Resort
01.2016 - 03.2017
Food and Beverage Server
Meghdoot Resort
03.2014 - 12.2015
Master In Business Administration - Marketing
Awadesh Pratap Singh University
Bachelor Of Commerce - Accounting And Business Management
Awadesh Pratap Singh University
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