DAMANTA CHAPAGAI
Kitchener
Summary
Energetically excelled at Walmart, Canada, enhancing customer experiences through adept problem-solving and effective communication. Mastered upselling, significantly contributing to team goals, while showcasing exceptional adaptability and teamwork. Demonstrated prowess in payment processing and customer engagement, setting a benchmark for excellence in retail service.
Overview
2
2
years of professional experience
Work History
STORE ASSISTANT
Walmart
Kitchener
11.2021 - 01.2024
- Asked customers questions to determine, verify, and solve common problems
- Met customers call guidelines for service level, handling time, and productivity
- Collaborated with internal team members to resolve customer and deliver enhanced customer experiences
- Educate customers about billing, payment processing, and support policies and procedures
- Responded to a high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
- Looked for additional ways to expand products to customers by upselling new products and services
Education
HIGH SCHOOL DIPLOMA -
Forest Heights Collegiate Institute
Kitchener06.2022
Skills
- Store maintenance
- Team Collaboration
- Sales floor organization
- Product return
- Payment Processing
- Time Management
- Multitasking
- Flexible Hours
- Workplace Cleanliness
- Customer Assistance
- Upselling Strategy
- Cash Handling
- Reliable and Responsible
- Positive Customer Engagement
- Adaptability and Flexibility
- Problem-solving
References
References available upon request
Timeline
STORE ASSISTANT
Walmart
11.2021 - 01.2024
HIGH SCHOOL DIPLOMA -
Forest Heights Collegiate Institute