Damari Gomez
Warsaw,IN
Summary
IT professional with comprehensive expertise in desktop support and troubleshooting. Known for delivering seamless technical solutions, enhancing system performance, and improving user experience. Recognized for collaboration skills and adaptability in fast-paced environments. Skilled in software installation, network configuration, and hardware maintenance.
Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
10
10
years of professional experience
Work History
Desktop Technician
80/20 LLC
04.2021 - Current
- Manage around 55 HP and Konica Printers added static IPs to them and/or configure them as requested
- Manage around 450 laptops and desktop and their lifecycle
- Have experience using Jira as a ticketing system
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Purchased, setup and installed new computers.
- Collaborated with IT team members to implement network infrastructure improvements for better connectivity and overall performance.
- Improved system performance by troubleshooting and resolving hardware, software, and networking issues.
- Reduced downtime by efficiently diagnosing and repairing malfunctioning equipment onsite.
Cook, Cashier
AVI
06.2019 - 04.2021
- Cook
- Cashier, I count the drawers at the end of the day
- Train people for cook and cashier positions
Volunteer
The Shepherd's Fold
06.2018 - 06.2019
- Company Overview: Ensenada, B.C., Mexico
- Did volunteer mission work at a children's home
- Helped care for the children
- Taught at the mission school
- Ensenada, B.C., Mexico
Paper Delivery
Paper INC
01.2015 - 01.2016
- Delivered the The Paper to homes
Education
Associate of Applied Science - Informational Technology Support
Ivy Tech Community College of Indiana
Fort Wayne, IN07-2025
Graduated -
The Church of God Academy
Warsaw, In01.2018
Skills
- Bilingual
- Fast Learner
- Strong Verbal Communication
- Tech Savvy
- Multitasking
- Effective communication
- Self motivation
Timeline
Desktop Technician
80/20 LLC
04.2021 - Current
Cook, Cashier
AVI
06.2019 - 04.2021
Volunteer
The Shepherd's Fold
06.2018 - 06.2019
Paper Delivery
Paper INC
01.2015 - 01.2016
Associate of Applied Science - Informational Technology Support
Ivy Tech Community College of Indiana
Graduated -
The Church of God Academy