Summary
Overview
Work History
Skills
Timeline
CustomerServiceRepresentative
Damayanthi

Damayanthi

Tambaram

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant Manager – Management Resource- EA to Leadership team

DBS -Development Bank of Singapore (Lakshmi Vilas Bank)
  • Work with the Leadership team in assisting day-to-day discussion on Banking Operations
  • Work with LOB stakeholders in streamlining the leadership expectations
  • Preparing Executive Dashboards and Reports for the Leadership team to review and assisting in Decision making
  • Creating of weekly, monthly & yearly reports for the leadership team for Board meetings
  • Branch Performance Reports and Daily call scheduling for Leadership team
  • Vendor Management – Coordination with vendors for identifying resources, on boarding of contract Employees and invoice management
  • Background Verification – Management of Background verification for new hires, conducting Reference Checks to ensure “A” players hiring only
  • Offer Negotiations – Handling the entire offer negotiations for Mid-Level Management and Junior Level resources for Production and Support for India adhering to company norms
  • Management Information System (MIS) – Maintenance of information via Excel for various processes and requirements in the system
  • Implemented various CSR activities collaborating with NGO’s (Pan India/Global)
  • Automated greetings for Birthday and work anniversaries (Pan India/Global)
  • Single point of contact for all vendor management initiatives
  • Collaborated with HR team on development of training programs and improved communication between managers and their reports
  • Developed and implemented a comprehensive on boarding program and introduced new hire welcome kit

Manager operations

HDFC Bank LTD
04.2024 - Current
  • Excellent performance and Develop strong relationship with Team of 5 members (PB Sales, RM and Teller and Teller authorizer) in branch banking
  • First point of contact of escalations for all sensitive client issues, complaints
  • Excellence in audit, branch business, people management, customer handling, base customer profiling
  • Responsible for checking Authorising all payments by cash and non-cash transaction
  • Handling the inward and outward transaction of foreign remittance and fixing the rate of the currency with forex team
  • Maintaining and generating reports of the suspense transaction, branch journal report on daily basis
  • Customer acquisition through mapped and non-managed customers
  • Maintaining CRL Limit and Handling locker profiles and locker management
  • Effective handling of parameters of Welcome calling for newly generated accounts (NTB)
  • Handling branch, Review of all reports starting from BOD and EOD reports and Instruments issued
  • Handling branch ATM CDM by maintaining cash Limit in the branch
  • Supervising of large cash transaction and UAS (universal alert system cash transaction)
  • Process all requirements of customer instructions of the branch banking through online and handling all CRM customer and request
  • Managing all CRM leads generated by online, smart accounts and also checking all the parameters of the physical form request to Reduce FTNR
  • Monitoring NRO Credits, UAS alert, pending Registers of customer request, Activation and Depletion of new opened accounts (increasing and Maintaining the NAV)
  • Profiling and sourcing Wealth customers by doing financial Planning and Supporting the financial Analysis
  • Key handling of Deliverable management system a generating reports on daily basis
  • Conducting huddle meetings with team on discussing on daily delivering business of branch banking includes, sourcing of new accounts, NRI ,NRE , SB ,NTB , NAV , Asset leads , CC , HSL , UFD , FD , loans and Jewel loan
  • Custodian for Jewel loan and supervising Jewel loan in branch
  • Conducting fortnight reports on monthly basis and conducting surprise visit monthly
  • Assisting controlling all audit parameters of the branch, maintaining all bills, expenses and petty cash for the branch expense
  • Holding control on Suspicious transactions, trade transactions, and money mule accounts
  • Handling notices related to customer grievances from the legal team, tax notices and pension forms, maintaining all records to fulfil the audit parameters
  • Being very successful in maintaining the audit and compliance scores of the branch

Deputy Branch Manager of Operations

Equitas Small Finance Bank
03.2023 - 09.2023
  • Effectively Manage performance and Develop strong relationship with Team
  • Resolving point of contact of escalations for all sensitive client issues, working to resolve in a timely Manner
  • Handling walkin customer queries the customer first level service of excellence
  • Authorise all payments by cash and cheque clearing, vouchers
  • Assist customers by providing information’s resolving their complaints
  • Responsible for account opening both current and savings account and other products of the bank
  • Customer acquisition through sales to walk in customers, referral’s
  • Managing Vault limit an vault custodian and supervising all non-financial transaction Like DD , M/c , fund transfer etc
  • Responsible for cash transactions, reconcile all suspense accounts and maintain the register
  • Handling branch keys and Lockers, Review of all reports starting from BOD and EOD reports and Instruments issued
  • Handling Automated teller machine and CDM
  • Supervising of audits and daily balancing of Vaults
  • Process all teller transactions for customers including servicing client accounts, accepting Loan Payments, balancing cash drawers, correcting discrepancies
  • Supporting and sourcing Wealth customers by doing financial Planning and Supporting the financial Analysis

Service Operations Manager

DBS -Development Bank of Singapore (Lakshmi Vilas Bank)
01.2017 - 11.2022
  • Day today operational support via oversight and central point of escalation for operational areas
  • Experienced in Core Banking Software & transacting
  • Authorised Signatory of the Branch
  • Authorising the transaction initiated by the teller and meeting up customer related to queries at the branch A
  • Opening of Savings account and Current and business accounts NRO accounts on monthly basis, CASA deepening
  • Canvasing for FIXED deposits and RECURRUNG deposits and helping the customers in the financial check for future investments
  • Maintaining cash levels in the Branch & remittance of exceeded amount to currency chest
  • Issuance of Locker facility for customers and monitoring the safe locker rent on yearly basis
  • New Account opening & Queries handling with the Bank end Team related to the Savings/Current Accounts
  • Reconciliation process of daily cheques/clearances
  • ATM cash monitoring, management and loading
  • Interacting with vendor for uploading cash various ATM’S
  • Follow up on the loan accounts, provide operational support assess and update monitoring programs of new products services
  • Review., analysis on the branch business
  • Making the targets of the branch on the timely Manner
  • Sourcing of new loans accounts (jewel Loan, Mortgage loans and Home Loans) and on the third party products (Life Insurance, Mutual fund, SIP)
  • Guidance related to mutual funds and gold bonds
  • Assessing the customers with related to the queries and encouraging for the financial analysis, and generating wealth Account
  • Conducting wealth promoting activities in the public with the team members
  • Conducting health campaign and other promotional activities for generation of the leads
  • And converting the generated leads to successful business
  • Generation of new deposits of trust accounts, and interacting with the jewel appraiser during the jewel loan activity
  • Assessing in documentation and guiding the customers for the loans and interacting with credit team based out in corporate office for the smooth sanctions of the loans

Senior Specialist – TAG - Leadership & Support Hiring

Sutherland Global Technologies
08.2015 - 10.2016
  • Strategic planning with the leadership team to achieve goal & objective
  • Responsible for complete lifecycle of Pre & Post recruitment process & Employee Life Cycle for all Lateral (Senior & Middle level requirements) and Leadership hiring PAN India
  • Recruited through cost effective channels like: Reference generation and Professional Networking
  • Experience in Volume/Mass hiring, Drives & Direct Walk-ins in multiple locations
  • On Boarding – Handling the on boarding of candidates from junior to senior levels for lateral hiring, coordination with various teams to ensure smooth on boarding for individuals, document collection and verification including NDA, opening of bank accounts and completion of booklet formalities, liaise with Admin team for seating, ID card, etc and induction scheduling and providing a brief of the various company policies
  • Back End Responsibilities – Involved with coordination with the employee services team for creation of offer letters and employee ID generations and updating of bank accounts and compensation details in PeopleSoft HRMS
  • Vendor Management – Coordination with vendors for identifying resources, on boarding of contract employees and invoice management
  • Background Verification – Management of Background verification for new hires, conducting Reference Checks to ensure “A” players hiring only
  • Offer Negotiations – Handling the entire offer negotiations for Mid-Level Management and Junior Level resources for Production and Support for India adhering to company norms
  • Management Information System (MIS) – Maintenance of information via Excel for various processes and requirements in the system

Senior HR Officer

Allsec Technologies
01.2015 - 06.2015
  • Strategic planning with the leadership team to achieve goal & objective
  • Understand Clients planning for the year on IT road Map
  • Recruitment professional experience in complete lifecycle of recruitment process in IT & ITES industry
  • Responsible for end to end recruitment of lateral positions from Lead to VP Level Involving Salary Negotiations, Document Collection, Verification, Reference check and issuance of the Offer Letter, On Boarding with candidates
  • Review with different departments in career planning, formulating monthly training and recruitment schedules
  • Drafting profile wise job descriptions, KRA’s & core competencies and preparation of road map for the team in collaboration of business partners like operations, business development and process excellence
  • Conducting employee engagement activities, Fun at work on job games
  • Suggestion box / birthday celebrations / skip level meetings
  • Conducting events like health camp, festival celebrations, Annual day meet
  • Employee satisfaction survey and actual planning
  • Creating and managing recreation club in each vertical

HR Lead

IKYA HUMAN CAPITAL SOLUTIONS LTD
03.2013 - 01.2014
  • Handling Large Enterprise accounts
  • Hands on experience in Lateral and leadership hiring and volume recruitment, handling a 24-member team including 2 Management Trainees and 4 Home Recruiters
  • Conducting Team Conference call on weekly basis, discussing weekly performances, No
  • Of CV shared, No
  • Of positions worked, offer pipelines, offer pending, closure for the week
  • Maintaining consultant tracker, Master review sheet, Pipeline tracker and calibrating efficiency ratio accordingly setting the targets for the team members
  • Head hunting skills, executive search, skilled accordingly
  • Clients worked on 3600 vertical, lateral and head-hunting requirements, servicing the respective clients
  • Positions serviced – All levels from Junior to lateral VP level includes (OE Analyst, Senior Analyst, Process Excellence, TM, SDM, AM, Senior Manager, AVP & VP Levels)
  • Process consulting PMO, PX, healthcare, BFSI, Banking and F&A, Media and Entertainment, Mortgage, Property and Casualty
  • Health Care, F&A includes internal Audit, finalization of accounts, financial planning, financial reporting, AP, AR and GL, Pharmacovigilance, PSUR writing, content developing, content writing, Hedge Fund accounting, Ecommerce solution, Portfolio Management, Product control, US Taxation, Black line Manager, Lock box Tool Maager and Lead level
  • Assess Man Power indents from 3600 verticals / Process and develop recruitment plans to facilitate right selection and fit
  • Understanding competencies and designing recruitment posters like “we offer, careers and not just jobs” accordingly and releasing the posters in Newspapers
  • Staffing various departments, interviewing the candidates in all HR dimensions and hiring the right one with effective salary negotiation
  • Organized 7 alternative channel drives, i.e community / club drives and career fairs, college job fairs at zero cost
  • Interacting with multiple vendors and hiring at low cost / zero cost through them
  • Headed zero cost hiring initiatives like Internet hiring and recruiting through social N/W websites
  • Submitting New joiners’ details in HRIS
  • Hand holding / induction of the new joiner to ensure he/ she is aware of the company policies, process and hierarchy and system
  • Hand on experience in employee record maintenance, performance appraisals, exit formalities, report generation and framing various HR process like Recruitment policies to reduce attrition rate and motivational programmes
  • Guardian of Employee referral incentive schemes
  • Designing and preparing compensation fitment of the candidates
  • Fixation of designations and salary to be offers in comparison to the internal bench marking of similar employees within the company
  • Maintaining parity in the compensation decisions
  • Plan and coordinate for annual increment and bonus implementation

Senior HR Recruiter

Planman HR consulting
05.2010 - 02.2013
  • Interacted with ITES and BFSI sector, recruiting from entry level to mid-level assignment

Skills

  • Sales Metrics Evaluation
  • Budget assistance
  • Recruiting and interviewing
  • Orientation and training
  • Workload management
  • Time management
  • Retail operations
  • Task delegation
  • Promotional planning
  • Staff management
  • Multitasking and organization

Timeline

Manager operations

HDFC Bank LTD
04.2024 - Current

Deputy Branch Manager of Operations

Equitas Small Finance Bank
03.2023 - 09.2023

Service Operations Manager

DBS -Development Bank of Singapore (Lakshmi Vilas Bank)
01.2017 - 11.2022

Senior Specialist – TAG - Leadership & Support Hiring

Sutherland Global Technologies
08.2015 - 10.2016

Senior HR Officer

Allsec Technologies
01.2015 - 06.2015

HR Lead

IKYA HUMAN CAPITAL SOLUTIONS LTD
03.2013 - 01.2014

Senior HR Recruiter

Planman HR consulting
05.2010 - 02.2013

Assistant Manager – Management Resource- EA to Leadership team

DBS -Development Bank of Singapore (Lakshmi Vilas Bank)

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Damayanthi