Hi, I’m
Damayanti Das
Bengaluru
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Odia
Bilingual or Proficient (C2)
Summary
Experienced SQL & PL-SQL Application Support Specialist with 3+ years of hands-on experience. Skilled in troubleshooting and root cause applications for enhanced performance. Proven ability to analyze SQL queries and PL-SQL code to resolve issues efficiently. Strong collaborator with cross-functional teams, ensuring effective problem resolution. Committed to delivering high-quality support and ensuring the smooth operation of software applications.
Skills
- SQL Proficiency
- PL-SQL
- Service Now
- ITIL (Service Request, Change Management )
- SLA (Service Level-Agreement)
- Excel & Advanced excel
- MS Word & Outlook
- Windows 81 / 10 & 11
- Familar with Linux/Unix Command Line
Work History
ADRET Infotech India Pvt. Ltd.
Application Support L2
01.2022 - Current
Job overview
- Provide support to resolve complex SQL and PLSQL-related issues encountered by end-users.
- Develop and maintain SQL scripts, stored procedures, functions etc.. to support application functionality and optimize database performance.
- Provide guidance and training to Level 1 support staff and end-users on SQL query optimization techniques and best practices for PLSQL development.
- Participate in on-call rotation for after-hours support and incident management as needed.
- Contribute to the development and maintenance of knowledge base articles and documentation related to SQL/PLSQL troubleshooting and best practices.
ADRET Infotech India Pvt. Ltd.
Application Support L1
12.2020 - 12.2022
Job overview
- Analyze SQL queries and PLSQL code to identify errors and areas for improvement.
- Provide support to users experiencing issues with our software applications, with a specific emphasis on SQL and PLSQL-related problems.
- Create and maintain Stored procedures, Functions etc using PLSQL to support application functionality and business processes.
- Proficiency in writing and optimizing SQL queries, including joins, subqueries, and aggregate functions.
- Ensure clear communication with stakeholders, including providing updates on issue resolution progress and technical guidance to non-technical team members.
Projects:-
⮚ Project Name:- UPI Payment System
⮚ Client:- Mahindra Finance
⮚ Role:- Application Support
⮚ Period:-Dec 2020 to Continue
•Mahindra Finance Overview: Leading Indian bank offering retail,
wholesale, and payment banking services.
Operates multiple applications across these sectors to ensure
smooth operations.
•Unified Payment Interface (UPI): Modern system developed by
NPCI for simplifying fund transfers via smartphones.
User-friendly and accessible through both mobile apps and web
browsers.
Allows users to set up a Virtual Payment Address (VPA) linked to
their bank account.
•Virtual Payment Address (VPA): Unique identifier associated
with the user's bank account.
Streamlines transactions by replacing traditional bank account
details.
Enhances security and convenience for fund transfers.
•Secure and Convenient Transactions: UPI ensures secure and
seamless fund transfers.
Users can transfer funds securely at their convenience, enhancing
overall banking experience.
Education
UTKAL UniversityOdisha
Bachelor of Science
06.2018
Certification
- Certified Excel & Advanced Excel, [Udemy] - [24 Nov 2023]
Additional Information
- DOB:- 16/05/1998
- Mob:- +91 7899192913
- Gender:- Female
- Marital Status.: - Single
- Place:- Marathahalli, Bengaluru
Overview
3
years of professional experience
1
Certificate
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