Damian Jordon
Jimmy John's Sandwiches
Warsaw
4
years of professional experience
Results-driven professional with experience in restaurant management and delivery services. Skilled in time management and problem-solving, with a commitment to maintaining high standards of safety and customer satisfaction.
Work History
Delivery Driver
10 Months- Delivered sandwiches efficiently, ensuring timely arrival at customer locations.
- Utilized GPS navigation systems to optimize delivery routes and reduce travel time.
- Communicated effectively with customers to confirm orders and address inquiries.
- Maintained accurate records of deliveries and payments for accountability.
- Adhered to food safety guidelines during transport to ensure product quality.
Restaurant Shift Manager
11 Months- Supervised daily operations to ensure adherence to quality and service standards.
- Implemented team schedules to optimize labor costs while meeting peak demand hours.
- Trained new employees on food preparation techniques and customer service protocols.
- Resolved customer complaints effectively, enhancing overall dining experience and satisfaction.
- Monitored food safety procedures to maintain compliance with health regulations.
- Collaborated with management on staff performance evaluations and training programs.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Unloaded product and organized storage areas after deliveries of product
Crew Member
3 Years 9 Months- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Prepared sandwiches efficiently, adhering to quality and safety standards.
- Collaborated with team members to streamline order preparation processes.
- Maintained cleanliness of workstations, contributing to a hygienic environment.
Education
High School Diploma
Skills
GPS navigation
Route optimization
Order delivery
Cash handling
Safety compliance
Stocking and inventory
Attention to detail
Time management
Dependable and reliable
Team collaboration
Problem-solving
Customer service
Positive attitude
Timeline
Delivery Driver
Jimmy John's Sandwiches
10.2025 - CurrentRead More
Restaurant Shift Manager
Jimmy John's Sandwiches
09.2025 - CurrentRead More
Crew Member
Jimmy John's Sandwiches
11.2022 - CurrentRead More
Warsaw Community High School
High School Diploma
Read More